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General Account Help
General Account Help
For both sellers and affiliates. Check out these articles to read up on getting paid and updating your information.
45 articles
Negative Account BalanceStart a messaging window and create a support request.
Create Support RequestStart a messaging window and create a support request.
Using Your ClickBank Primary Account
Find articles geared to help navigate the ClickBank primary (aka master) account feature.
What is a primary (or Master) account?Learn how to navigate between your primary account and account nickname
How do I create an additional ClickBank account nickname?Learn how to create additional account nicknames through your ClickBank primary account
How do I link multiple ClickBank accounts?
How do I search for a specific transaction from my primary ClickBank account?Learn how to locate a specific transaction from your ClickBank primary account
How do I review and manage customer support tickets?Learn how to review and manage customer support tickets through your primary account
How do I search for a specific customer support ticket?Learn how to search for a specific support ticket
How do I view multiple account nickname sales summaries?Learn how to use your primary account to view combined reporting
How do I create additional users for my primary ClickBank account?Learn how to create additional users for your primary account
How do I manage user permissions?Learn how to manage user permissions in your ClickBank primary account
If I already have several ClickBank nickname accounts, how do I link them to a primary (aka Master) Account feature?Learn how to link all your accounts in one place on ClickBank
Managing Your ClickBank Account
This section explains how to manage your ClickBank account.
How do I change my email username?Learn how to change your ClickBank email username
How do I change my ClickBank account password?Learn how to change your ClickBank password
How do I update my contact or account information?Learn how to update your ClickBank contact information
What happens if I don't use my ClickBank account for a long time?Learn how to keep your ClickBank account from going dormant
How do I close my ClickBank accountLearn how to close your ClickBank account
What is my Affiliate ID?ClickBank’s guide explains how to find and use your Affiliate ID (account nickname) to track commissions and referrals.
What is my Vendor ID?ClickBank’s guide explains how to locate and use your Vendor ID (account nickname) for managing and tracking product sales.
What is my CBID?ClickBank’s guide explains what a CBID is—a unique tracking ID used to identify customer purchases and affiliate referrals.
What is my ClickBank Account Nickname?ClickBank’s guide explains how to find your account nickname, used as your unique ID for tracking sales and managing your account.
Guidelines
This section contains legal policies, including our client contract and accounting policy.
Client Contract and Related PoliciesLearn about your client contract and ClickBank policies
ClickBank Trademark Use Guidelines
Joint Venture Program GuidelinesLearn more about the ClickBank Joint Venture Program Guidelines
Product GuidelinesLearn about the product guidelines on ClickBank
Getting Paid
This section explains payments, taxes, and accounting.
How do I get paid?Learn how to get paid on ClickBank
When do I get paidLearn when you get paid
What is the Customer Distribution Requirement?Learn about the customer distribution requirement (CDR) on ClickBank
How do I get a check reissued?
What countries does ClickBank offer direct deposit to?Learn what countries ClickBank offers direct deposit to
Why haven't I received a payment yet?Find out why you might not have received a payment from ClickBank yet
Will I receive tax forms from ClickBank?Learn what tax forms ClickBank issues
What do the codes on my payment detail table and CSV report mean?Learn what the codes on your ClickBank CSV report mean
How do I change how I receive my payments?Learn how to change how you receive your ClickBank payments
How do I view my payments and payment information?Learn how to view your payment information on ClickBank
How is my payment amount determined?Learn how your payment amount is determined on Clickbank
How do I edit my payment threshold?Learn how to edit your payment threshold on ClickBank
What currencies are accepted by ClickBank?Learn about what currencies are accepted by Clickbank
What taxes does ClickBank collect?Learn about the taxes that ClickBank collects
Tracking
This section explains how to track Hops, sales, paychecks, and other ClickBank data.
Integrated Sales ReportingLearn about integrated Sales Reporting on ClickBank
Tools & Features
This section explains how to use several tools for both vendors and affiliates.
Joint Venture ContractsClickBank’s Joint Venture Contracts guide explains how vendors can share revenue and commissions with partners through JV contracts.
Instant Notification Service (INS)ClickBank’s Instant Notification Service (INS) guide explains how to receive real-time order updates via server-to-server posts.