Subscription Reporting on ClickBank is reporting that is available for ClickBank Sellers who have a recurring product element of their offer. It is available in the primary account and from inside the account nickname interface.
Related: Subscription Reporting
The following sections are included in this article:
Q: What are the overall changes to Subscription Reporting as of November 29, 2022?
A: As of November 2022, Subscription Reporting on ClickBank has a new look, feel, and experience. Now accessible at both the primary account level and at the account nickname level, Subscription Reporting is more customizable, has more accurate data, and allows for deeper analysis.
Q: What has changed about the reporting?
A: There are new data fields including customer geo data. Additionally, the Refund and Chargeback Count field was consolidated to include both data sets. Previous iterations of Subscription Reporting included two separate data fields: Refund Count and Chargeback.
Q: Can affiliates access subscription reporting?
A: No. Subscription reporting is intended for ClickBank Sellers.
Q: How can I access subscription reporting?
A: Subscription reporting is available through your primary account and through your account nickname
Related: How do ClickBank accounts work?
Q: How do I provide clerk users access to reports?
A: From your primary account:
>Users > Manage Permissions > Enable "User Activity Report Access"
Then select the "Sales Report Access" permission for the applicable account nicknames.
Data and View Questions
Q: How much data is available?
A: There will be up to 2 years of data availability within Subscription Reporting. Currently data is accessible from December 2021 to the current date.
What is the refresh rate on the data?
A: The data accessible in Subscription Reporting is real-time.
What if I notice a discrepancy in the subscription reporting data?
A: If you notice data discrepancies, you should contact Support or your account manager.
Q: What do the various billing failure statuses mean?
A: Data regarding billing failure is available via Subscription Reporting for sellers. The following statuses are provided:
Request New Card:This status indicates a card validation failure. It's recommended to request a new payment method or card number from the customer.
Payment Irreversibly Denied: This status indicates the subscription was cancelled due to an authentication error from the payment processor with a message to not attempt to retry the payment as its no longer valid. It's recommended to request a new payment method or card number from the customer.
Retry Payment:This status indicates an authorization failure.
Canceled at Processor:This status indicates the customer cancelled the recurring payment from their payment processor.
Additional Resources & Related Articles
- KNOWLEDGE BASE: Reporting FAQ
- KNOWLEDGE BASE: How do ClickBank Accounts work?
- KNOWLEDGE BASE: Subscription Reporting