FAQ

This article contains frequently asked questions about ClickBank.

Affiliate Questions

Getting Started

Q: How do I get started as an Affiliate?

A: Once you've created an account, you can use the Marketplace to find vendors, create HopLinks, and begin promoting products wherever you choose. The Understanding the Affiliate Role section has more background information about succeeding as an affiliate.

Q: How do I understand the information in the Marketplace?

A: The Using the Marketplace article talks about the vendor information presented in the Marketplace.

Using HopLinks

Q: How do I create a HopLink?

A: Take a look at the Using HopLinks article for a full walkthrough.

Q: How do I troubleshoot HopLink issues?

A: Take a look at the Using HopLinks article for information about common HopLink issues.

Q: How do I use Tracking IDs to track sales?

A: You can add tracking IDs to your HopLinks to gain information about the source for individual sales. The Using HopLinks article explains how to add Tracking IDs. Tracking IDs are not required.

Terms

Q: What's a ClickBank ID or CBID?

A: This is an Account Nickname, either yours or a vendor's. An account nickname identifies an account and is used at login and for HopLinks. If you're creating a HopLink, take a look at the Using HopLinks article.

Q: What's an Affiliate ID?

A: This is your Account Nickname. If you're creating a HopLink, take a look at the Using HopLinks article.

Q: What's a Vendor ID?

A: This is a vendor's Account Nickname. If you're creating a HopLink, take a look at the Using HopLinks article.

Q: What's a Tracking ID or TID?

A: A tracking ID is an optional parameter that you can add to HopLinks to gain information about the source for individual sales. The Using HopLinks article explains how to add Tracking IDs. Tracking IDs are not required.

Vendor Questions

Getting Started

Q: How do I get started as a vendor?

A: Once you've created an account, you can create a product, work with affiliates, and begin selling your product. The Understanding the Vendor Role section has more background information about succeeding as a vendor.

Q: How do I get a product approved?

A: Once you have created your product, and verified that you understand the product and promotional guidelines, you can submit a product approval request

Q: How do I correctly use the ClickBank Trust Badge (CBTB)?

A: You must add the ClickBank Trust Badge to any page with a ClickBank payment link. The ClickBank Trust Badge article explains how to do so.

Working With Affiliates

Q: How do I find affiliates?

A: Affiliates are always looking for vendors with profitable products. To attract affiliates, you can provide competitive commission rates for your products, create a compelling marketplace listing, and make tools such as logos, ads, and copy available to them. When you're getting started, you can also use the Affiliate Finder tool.

Q: How do I create a Marketplace listing?

A: The Attracting Affiliates to Promote Your Offerings article explains how to create a new marketplace listing.

Q: How can I create a whitelist for affiliates?

A: You can use the Commission Tiers feature to create a whitelist for affiliates.

Product Types

Q: If I create a physical product, how can I make sure that it's delivered?

A: You can either manage order fulfillment yourself, or use a third party to handle fulfillment. See the Selling Physical Products article for more information.

Selling Multiple Products

Q: How do I sell multiple products when I only have one Marketplace listing?

A: There are a few ways to do this. You can use your Marketplace listing as a way to show off your whole account, with multiple products that affiliates might be interested in promoting. If you go this route, you can set up a redirection scheme to point customers to the right product, and let affiliates know about it in your Affiliate Tools page.

You can also create separate accounts, if you're planning on selling significantly different products. If you do so, you'll receive a discount on the one-time activation fee when you create the first product in the new account.

Q: How do I create an upsell flow?

A: You create a new upsell flow by adding one or more steps with additional products, then attaching the flow to an initial product. The PitchPlus Upsell Flows article walks you through the process.

Tracking and Analytics

Q: How do I track sales?

A: You can use Transactions Reporting to see detailed data about your transactions, and use Analytics Reporting to see charts and trend data about your sales. You can also use third-party tracking pixels to gain information about your sales process.

Customer Support

Q: How do I provide customer support?

A: You can provide means for your customers to contact you by providing a customer service phone number, email, and/or website. You should be ready to contact them to help them manage issues. You should also be prepared to respond to customer support requests, such as cancellation, refund, and tech support requests.

Q: How do I manage customer cancellation or refund requests?

A: Customers can use the customer support ticket system to ask for refunds, cancellations, or technical support. As a vendor, you can create support tickets on behalf of customers, or open and modify tickets filed by customers. See the Customer Support Ticket System article for more information.

General Questions

Account Management

Q: How do I create an account?

A: The Signing Up for a ClickBank Account article walks you through the signup process. If you have any issues during the signup process, you can file a support ticket for help.

Q: What happens if my account is suspended?

A: We suspend accounts with low quality or other issues. If your account is suspended, you will not be able to sell or promote products. You can contact ClickBank if you have any questions about your account's status.

Q: How do I update my account settings?

A: Most of your account settings can be edited at any time. Editing some settings, such as your payee name or account email, will impose a seven-day delay on your ability to edit your payment information. See the Updating Your Account Information article for more information.

Your payment information can also be updated at any time, unless you have recently edited the fields discussed above. The new payment information may take up to two payment cycles to take effect. See the How We Pay You article for more information.

Q: How do I log in to ClickBank?

A: Go to the login screen and enter your account nickname and password. If you've forgotten your password, click the Forgot Your Password link. If you're having difficulty logging in and need assistance, you can file a support ticket.

Q: What do I do if I've forgotten my ClickBank password?

A: If you've forgotten your password, click the Forgot Your Password link.

Q: What do I do if I'm having trouble logging in?

A: If you're having difficulty logging in and need assistance, you can file a support ticket.

Payments

Q: How do I get paid?

A: You specify your payment details and choose a method of payment: Check, direct deposit, or wire payment. See the How We Pay You article for more information.

Q: When do I get paid?

A: We generally issue payments every two weeks, but you can request to be paid more frequently. See the How We Pay You article for more information.

Q: Why haven't I been paid?

A: The most common reasons are that you haven't met the Customer Distribution Requirement, or that you haven't reached your payment threshold. See the How We Pay You article's troubleshooting section for more information.

Tools

Q: How do I use the ClickBank APIs?

A: You must configure API keys, then set up a tool to access the APIs. See the ClickBank APIs article for more information.

Q: How do I get analytics information?

A: See the Analytics Reporting article for information.

Q: How can I use third-party tracking pixels with ClickBank?

A: You can add these pixels to your order form and confirmation page. See the Integrated Sales Reporting article for more information.

Resources

Q: What is ClickBank University?

A: ClickBank University is an optional training course taught by successful ClickBank vendors and affiliates, with information about how launch a business through ClickBank successfully. If you need help with ClickBank University, you can file a support ticket.

Risk and Security Questions

Q: When I try to sign up, I receive an error message stating that I cannot create an account at this time. Why is that?

A: Unfortunately, based on a flag from our security system, we cannot offer you an account at this time. We are unable to release specifics regarding why the system has declined your request.

If you believe this message was made in an error, please send an inquiry to payments@clickbank.com including a copy of photo identification such as a passport or driver’s license. 

Q: I live in a country that is not listed on your sign up form. Can I still create an account?

A: No. At this time, we are unable to allow new account signups from certain countries based on fraud patterns from these few areas. We apologize for any inconvenience, and we trust you understand our need to protect ClickBank, our customers, and our vendors.

Q: I’m being blocked on the signup form when I enter my bank information. Why is that?

A: The sign-up form is a preliminary step to validate your eligibility in creating an account with ClickBank. The actual process of setting up your banking information doesn’t take place until you have already created the account.

For more information on setting up your payment information, see the How We Pay You article. 

Q: Why do I see a suspended status in my Paychecks section of my account?

A: If you are seeing a suspended status in your Paycheck section, this means your account has been suspended for some reason and all funds are held until the suspension is removed. Accounts are typically suspended if our Risk Department has a flag on the account, or if the account has in some way broken our Client Contract. If you feel your account should be reviewed for releasing the suspension, please reach out to payments@clickbank.com.

Q: When I test my HopLink, I get error message stating “This site is no longer in service or has been disabled due to terms of service violations.” What does this mean?

A: If you receive this message on ALL vendors that you are currently promoting, please send an inquiry to abuse@clickbank.com. If this only happens on one particular vendor, then the vendor may have blocked you from promoting their product. You will need to reach out to that vendor directly. Typically, hoplinks are only disabled for breaking ClickBank’s Client Contract or the Vendor’s Terms of Service. 

Q: Can I block an affiliate from promoting my product?

A: Yes. Please send an inquiry to abuse@clickbank.com, including the affiliate's account nickname and your account nickname. 

Q: My account was suspended and then reactivated, but my payment still shows as suspended on the Paychecks page. When will I get paid?

A: The Paychecks page only shows the account status at the time of payment settlement. Since your account was reactivated after the most recent settlement date, it will show as “paid” once funds are released after the next pay period settlement date.

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1 Comments

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    Muneeb Ur Rehman

    Thanks for detailed FAQ.

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