Overview
When a customer has difficulty accessing your product, you can take several steps to help them.
The following subjects are covered in this article:
Resending Customer Emails
When a customer purchases a digital product that is delivered using ClickBank's content delivery, we send the customer an email with the download details. If the customer cannot locate the email with the download link for your digital product, you can resend the email through the user interface.
It can also be helpful, when resending this email, to remind the customer to check their spam folder or any other folders, and to verify that they entered their email address correctly.
Step 1: Log in to your ClickBank account.
Step 2: Click the Reporting tab.
Step 3: Click Transactions and locate the relevant order.
Step 4: In the Actions column, click the magnifying glass icon. This will display the order details page.
Step 5: Click Purchase Detail.
Step 6: Verify the content of the purchase detail. You can add comments before or after the original email.
Step 7: Click Send Email to resend the order email to the customer.
Emailing Customers Directly
You can contact a customer directly using email.
Step 1: Log in to your ClickBank account.
Step 2: Click the Reporting tab.
Step 3: Click Transactions and locate the relevant order.
Step 4: In the Actions column, click the Email icon.
Step 5: Write the email and click Send.
Contacting ClickBank
If a customer is having issues that you need assistance to solve, you can contact ClickBank. See the How to Contact ClickBank article for more information.
Additional Resources & Related Articles
Customer Support Ticket System – This article explains how to manage support requests from your customers.
Refunds & Chargebacks – This article explains how refunds and chargebacks work, and how to minimize them.
Return and Cancellation Policy – This legal document explains the requirements for returns and cancellations.
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