Last Updated October 22, 2018
ClickBank’s Privacy Principles
ClickBank follows the following principles in order to protect your privacy:
- we do not collect any more personally identifiable information about you than is necessary;
- we do not keep your personally identifiable information if it is no longer needed; and
Information Collection & Use
Web Form Information
When you submit information to ClickBank to make a payment or open an account, we may collect personally identifiable information from you that may include your name, tax id, address, email address, phone number, and credit card number. We also collect personally identifiable information from you if you participate in our promotions, such as contests and sweepstakes, take our surveys, use our services, contact us about a transaction, or email, call or otherwise communicate with us. If you provide us with personally identifiable information about your contacts we will only use this information for the specific reason for which it is provided.
We do not knowingly collect personally identifiable information from persons under the age of eighteen. If we determine that any information from a person under the age of 18 has been submitted to us, we will delete it within a reasonable time.
Site Usage Information
We automatically collect IP addresses and Site usage information from you when you access any of our online services. This information helps us evaluate how our visitors and subscribers use and navigate our Sites on an aggregate basis, including, but not limited to, the number and frequency of visitors and subscribers to each web page and the length of their visits.
Your web browser may let you choose your preference as to whether you want to allow websites to collect personally identifiable information over time about your online activities across different websites or online services.
How We Use Information Collected
We may use information in the following ways:
- To perform the actions for which you specifically provided the information (for example, enabling us to process, validate, and verify purchases and otherwise fulfill our contractual obligations to you).
- As necessary to register you as a client and establish an account for you.
- To contact you about our new or existing ClickBank products and services, special offers or other promotions.
- To contact you about third party services, special offers or other promotions.
- To enhance existing features or develop new features, products and services.
- To provide advertisers and other third parties with aggregate, non-identifiable information about our user base and usage patterns.
- To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
- To analyze, limit or respond to potentially fraudulent behavior or other misconduct.
Our practices with respect to the disclosure of personally identifiable information include the following:
Consent. We may disclose your personally identifiable information to third parties with your express consent. You may give your consent in several ways, such as through a written agreement that you sign or acknowledge; an online method, such as a "click through" agreement or registration page; or through expressly accepting the terms and conditions under which we provide you a particular product or service.
Affiliated Businesses. We may share your personally identifiable information with our parent or affiliated businesses, joint venturers or promotion partners, for their use in the manner described in this Policy.
Agents/Service Providers. We use third party service providers to assist us in providing our services and Sites, including database backup providers to protect our data, and a fraud prevention service. We may disclose your personally identifiable information to third parties who complete transactions or perform services on our behalf or for your benefit. We may utilize the services of third parties to verify customer data, or to supplement other information we have collected. We may also contract with third parties to host our Sites and to conduct market research. All service providers are authorized to use your personally identifiable information only as necessary to provide their respective services to us, and are obligated to protect your personally identifiable information under contract terms which are no less protective than those set forth in this Policy.
Marketing. We may send offers to selected groups of our clients on behalf of other businesses. We also may disclose the personally identifiable information we collect to third parties for their own direct marketing purposes. When we provide personally identifiable information to these trusted third parties, they are obligated to protect your personally identifiable information under contract terms which are no less onerous than those set forth in this Policy. Upon request, ClickBank will provide a list of categories of personally identifiable information disclosed to third parties for marketing purposes, and the third parties to whom such information has been disclosed, in the preceding 12 months. You may contact firstname.lastname@example.org to receive this information, and ClickBank will respond to your request within 30 days. You may opt out of marketing communications by following the unsubscribe instructions in the communication.
Legal Process. We may disclose your personally identifiable information as required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personally identifiable information, as well as any resulting choices you may have regarding your personally identifiable information.
If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you can unsubscribe at any time by clicking "unsubscribe" within the email.
You have the right to request a copy of any personal data that we hold about you. If you would like a copy of your personal identifiable information please contact us. We may request proof of your identity before sharing such information.
If you discover that the information we hold about you is incorrect or out of date, you may edit that information through your ClickBank account.
You may ask us to delete the personal data we hold about you in certain circumstances. It may not be possible for us to delete all of the information we hold about you where we have an ongoing relationship or a legal basis to retain the information, however please contact us to discuss how we can assist with your request.
Where we process your data on the basis that you have consented to such processing, you have the right to withdraw your consent at any time by emailing us at email@example.com.
In addition to the above, you may also ask us to stop or restrict processing of the personal data we have about you. You may also ask us to transfer your personal data to a third party in certain circumstances. If you would like any further information about your rights or how to exercise them, please contact us.
Please direct any questions, including any requests to exercise your legal rights, to firstname.lastname@example.org.
If you are in the European Union, you have the right to make a complaint at any time to the relevant data protection authority in your country.
We will retain and use your information for as long as your account is active or as needed to provide you services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
Cookies and Other Tracking Technologies
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to track your login status. This cookie is only ever transmitted over HTTPS. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies to determine from where you were referred to our Sites, as well as the last user ID that you used to log in. We may set and access ClickBank cookies on your computer; cookies are required to use the ClickBank Sites.
You can remove persistent cookies by following directions provided in your Internet browser's "help" directory. Click here for more information on cookies, including how to disable them. If you choose to disable cookies, it may limit your use of certain features or functions on our Sites or service. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Analytics / Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g. HTML pages, graphics, etc.), operating system, date/time stamp, and clickstream data to analyze trends in the aggregate and administer the site and our systems.
Third Party Tracking
Behavioral Targeting / Re-Targeting
The security of your personally identifiable information is important to us. When you enter sensitive information (such as credit card number or email address) on our registration or order forms, we encrypt that information using SSL.
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.
Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
The personally identifiable information we collect about you is stored in limited access servers. We maintain safeguards to protect the security of these servers and your personally identifiable information. We retain personally identifiable information only as long as necessary to complete a purchase, thwart fraud, provide customer service, or maintain your account with us.
If you use a bulletin board, blog, or open forum on this Site, you should be aware that any personally identifiable information you submit there may be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personally identifiable information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
We display customer testimonials on our Site in addition to other endorsements. With your express consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Links to Other Sites
If you click on a link to a third party site, you will leave our site and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as us. We encourage you to review the privacy statements of any other service provider from whom you request services.
Social Media Widgets
ClickBank Contact Information
To reach us by fax, please dial: 1-559-210-0502.
To reach us by mail, please use the following address:
Click Sales Inc.
1444 S. Entertainment Ave., Suite 410
Boise ID 83709 USA
Please contact us to determine our EU representative for purposes of the GDPR.
Wherever you use our Site or access our services, you understand and acknowledge that we may transfer, process, and store information about you in the United States and other countries, both within and outside of the European Economic Area. Please see below for more information about ClickBank’s compliance with the Privacy Shield. By providing us with your information, you consent to the transfer to, and to the processing and storage of your information in, countries outside of your country of residence, which may have different data protection laws than those in the country in which you reside.
EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield
ClickBank participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. ClickBank is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each the Privacy Shield Framework, to the Framework's applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce's Privacy Shield List. [https://www.privacyshield.gov/list]
ClickBank is responsible for the processing of personal data it receives under each Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. ClickBank complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, ClickBank is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, ClickBank may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://www.jamsadr.com/eu-us-privacy-shield.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.