Overview
As of May 13, 2024, sellers on ClickBank are required to customize their billing descriptor at the product level for all new and updated products.
A billing descriptor is the identifying transaction text that shows up on a customer’s credit or debit card statement post purchase. This enhancement and process updates helps sellers customize their billing descriptor to match their product and brand.
NOTE: ClickBank uses a dynamic billing descriptor. For more information on the types of billing descriptors, check out this article.
Prior to this update all billing descriptors were configured through the “Billing Descriptor” field found in the My Site section of Vendor Settings. If sellers did not provide anything in the billing descriptor field, the default setting was the receipt number.
If you had a billing descriptor configured in the My Site section, this descriptor has been populated at the product level for every existing product in the account. This billing descriptor will apply unless otherwise modified when editing products.
Customizing a billing descriptor that matches your brand and product is an important step in reducing refunds and chargebacks. If a customer doesn’t recognize a purchase on their bank statement, they are more likely to request a refund or initiate the chargeback process.
Additional Resources & Related Articles
- KNOWLEDGE BASE: How to Create the Right Billing Descriptor For Your Product