Seller-Provided Confirmation Page – ClickBank Knowledge Base

Overview

This feature is admin-controlled. Contact ClickBank if you want access to this feature.
NOTE: These instructions may require a basic knowledge of web development.

By default, ClickBank displays a confirmation page to each customer after they purchase a product. For a product sold individually, this confirmation page is displayed after the order form; for an upsell flow, it is displayed after the final step in the upsell flow.

If you choose, you can skip this default confirmation page, and instead provide the customer with confirmation information on your thank you page. This process is referred to as a Seller Provided Confirmation Page.

You can obtain the order information using Query String Parameters or Instant Notifications.

When you skip the confirmation page, customers are directed to the your thank you page for the initial product they purchased. For example:

If a customer purchases one product independently, they are taken to the product thank you page.
If a customer purchases one or more products in an upsell flow, they are taken to the thank you page for the first product that they bought.
If a customer purchases multiple products in a cart, they are taken to the thank you page for the first product.

You can encrypt the parameters passed to the seller-provided confirmation page if you want to avoid including personally identifiable information (PII) in the URL. See the Encrypting Passed Parameters article for more information.

The following sections are included in this article:

Seller Provided Confirmation Page Requirements
Enabling Seller-Provided Confirmation Page
Enabling a Seller-Provided Confirmation Page For a Product
Enabling a Seller-Provided Confirmation Page For an Upsell Flow
Additional Resources & Related Articles

Seller Provided Confirmation Page Requirements

All Seller Provided Confirmation Pages MUST include the following information:

Customer's Order Details

The order details must include the order number(s) and the product price(s).

Product Information
The product information must include the name and quantity of the products ordered.

Billing Information
The billing information must include the email address and the shipping address (if a physical product was ordered) provided by the customer

Access to the Product or Delivery Information
You must provide clear instructions for how the customer will access the product or delivery information if a physical product was purchased.

Customer Support Information
You must provide information on how your customers can get ahold of you or your company if they need assistance with the product, a return, or additional information about their purchase.

CLKBank* Billing Descriptor Statement
You must inform the client that the purchase will appear on their bank statements as CLKBANK, which is the soft descriptor used for ClickBank. This information must be made apparent.

Disclaimer Clarifying that ClickBank Does Not Endorse the Product
In order to remove ClickBank from any perceived endorsement of your product, you must include the following disclaimer:

ClickBank is the retailer of products on this site. CLICKBANK® is a registered trademark of Click Sales, Inc., a Delaware corporation located at 1444 S. Entertainment Ave., Suite 410 Boise, ID 83709, USA and used by permission. ClickBank's role as retailer does not constitute an endorsement, approval or review of these products or any claim, statement or opinion used in promotion of these products.

Enabling Seller-Provided Confirmation Page

Step 1: Log in to your ClickBank account.

Step 2: Click the Accounts tab.

Step 3: Click the account nickname of the sales account you want to enable seller-provided confirmation pages in.

Step 4: Click the Vendor Settings tab.

Step 5: Click My Site.

Step 6: Locate the Advanced Tools section and click Edit.

Step 7: Select an option from the Confirmation Page Controls section.

Disable order confirmation for all products:
This setting skips the ClickBank-provided confirmation page for all products, including those within an upsell flow.

Show confirmation page for all products
This setting uses the ClickBank-provided confirmation page in all cases, unless an upsell flow is set not to display it. This is the default setting. If you use this setting, you can override the setting for specific upsell flows.

Use the per-product level settings
This setting uses the product and upsell flow settings to determine whether to display the ClickBank confirmation page. If you use this setting, you can use the procedures below to skip the ClickBank-provided confirmation page for specific products and upsell flows.

Step 8: Click Save Changes.

Enabling a Seller-Provided Confirmation Page For a Product

Step 1: Log in to your ClickBank account.

Step 2: Click the Accounts tab.

Step 3: Click the account nickname of the sales account you want to enable seller-provided confirmation pages in.

Step 4: Click the Vendor Settings tab.

Step 5: Click My Products.

Step 6: Locate the product you want to provide a confirmation page for and click the kebob icon. Then click Edit.

Step 7: In the Pitch Page & Thank You Page section, toggle the Hide ClickBank’s Order Confirmation Page checkbox button.

Step 8: Click Save & Exit at the bottom of the screen.

Enabling a Seller-Provided Confirmation Page For an Upsell Flow

Once you hide ClickBank’s confirmation page, you can set an upsell flow to skip the ClickBank confirmation page. This setting is used if your account is set to use the per-product level settings or if it is set to show the confirmation page for all products.

Step 1: Log in to your ClickBank account.

Step 2: Click the Accounts tab.

Step 3: Click the account nickname of the sales account you want to enable seller-provided confirmation pages in.

Step 4: Click the Vendor Settings tab.

Step 5: Click My Products.

Step 6: Click Upsell Flows.