ClickBank offers clients and customers a set of tools and information to fully comply with the General Data Protection Regulation (GDPR).
The following subjects are covered in this article:
Overview
The General Data Protection Regulation (GDPR) is a European Union regulation that gives EU citizens specific rights with regards to how their data can be collected and used.
If you are an EU citizen and have made a purchase from ClickBank, please see the EU Customer Rights section for more information about how ClickBank is processing your data and instructions on how to exercise your individual rights.
If you are an EU citizen and have a ClickBank vendor or affiliate account, please see the EU Client Rights section for more information about how ClickBank is processing your data and instructions on how to exercise your individual rights.
EU Customer Rights
Right to be Informed
As a ClickBank Customer, ClickBank processes your personal information at the time of sale to complete your purchase and keeps a record of your transaction history for the fulfillment and service of your order(s). Under some circumstances, ClickBank may also continue to process your information to market additional goods and services, and so may the product vendor if you consented to receive those messages for sales occurring after May 25th, 2018.
For more information, please visit the Customer Privacy Policy.
Right to Access
As a ClickBank Customer, you can access your complete order history as well as your personal information used to complete the purchase through our Customer Service Portal at https://www.clkbank.com/
If you wish to obtain a detailed report of this information and associated supplementary information that ClickBank has processed, please contact gdpr@clickbank.com.
Right to Rectification
As a ClickBank Customer, you can rectify any of your personal data that was entered incorrectly at the time of sale through our Customer Service Portal at https://www.clkbank.com/
Once you have logged in, just click the “edit” option next to the appropriate field to overwrite the data.
Right to Erasure
If you wish to exercise your right to erase your personal information from our data stores, please contact gdpr@clickbank.com.
Right to Restrict Processing
As a ClickBank Customer, ClickBank processes your personal information at the time of sale to complete your purchase and keeps a record of your transaction history for the fulfillment and service of your order(s).
Once your purchase has been completed, your data continues to be processed in the following circumstances:
- Support or Return Requests for Purchases
- Vendor Transaction Reporting
- Rebills for Purchased Subscriptions
Under some circumstances, ClickBank may also continue to process your information to market additional goods and services, and so may the product vendor if you consented to receive those messages for sales occurring after May 25th, 2018.
In order for our business to provide a continued level of support, we cannot restrict processing your personal information for the following:
- Support or Return Requests for Purchases
- Vendor Transaction Reporting
If you no longer wish for your information to be processed for marketing communications from ClickBank or the vendor, please follow the unsubscribe procedures contained in the marketing message you received.
If you have an active Subscription Purchase and wish to cancel any future payments, you can do so through our Customer Service Portal at https://www.clkbank.com/
Right to Data Portability
To access your information for the purposes of portability, please contact gdpr@clickbank.com.
Right to Object
As an EU Citizen customer, your personal data is only processed on the basis of legitimate interest or consent.
Rights Related to Automated Decision-Making Including Profiling
As an EU Citizen customer, your information is not processed for the purpose of profiling.
EU Client Rights
Right to be Informed
As a ClickBank Vendor or Affiliate, ClickBank processes your personal information at the time you create a ClickBank Account and maintains this information to attribute sales and process payments associated with your account.
For more information, please visit the Client Privacy Policy.
Right of Access
As a ClickBank Vendor or Affiliate, you can access your personal Information, Account Settings and Reporting by logging into your account at https://accounts.clickbank.com/login.htm.
If you wish to obtain a detailed report of this information and associated supplementary information that ClickBank has processed, please contact gdpr@clickbank.com.
Right to Rectification
As a ClickBank Vendor or Affiliate, you can rectify any of your personal data that was entered incorrectly or requires update through by logging to your account at https://accounts.clickbank.com/login.htm.
Once you have logged in, just click the “edit” option next to the appropriate field to overwrite the data.
Right to Erasure
If you wish to exercise your right to erase your personal information from our data stores, please contact gdpr@clickbank.com.
Right to Restrict Processing
As a ClickBank Vendor or Affiliate, the processing of your data can be restricted in a number of ways including:
- Halt all sales
- Cease all future attributions
- Cease any attributed recurring transactions
- Suspend all future payments
If you wish to exercise your right to restrict processing, please contact gdpr@clickbank.com.
Right to Data Portability
To access your information for the purposes of portability, please contact gdpr@clickbank.com.
Right to Object
As an EU Citizen client, your personal data is only processed on the basis of legitimate interest or consent.
Rights Related to Automated Decision-Making Including Profiling
As an EU Citizen client, your information is not processed for the purpose of profiling.
Resources
- Guide to the General Data Protection Regulation – This EU document explains how the GDPR works.
- Complying With the General Data Protection Regulation – This article explains what you must do to ensure compliance with the GDPR.