How do I cancel my subscription?

If you have purchased a product with recurring billing (e.g. monthly payments) and would like to cancel your subscription and prevent future payments, follow these steps:

  1. Go to our Customer Service site.
  2. Click Look Up Your Order.
  3. Enter two identifiers for your order:
    • Email Address – The email address you used when you bought the product. This field is required.
    • Order Number – The order number. This is included in receipt and rebill emails.
    • Last 4 of Payment Method – The last 4 digits of the payment method that you used for the order, such as your credit card.
    • ZIP – Your zip code or postal code.
  4. Complete the reCAPTCHA challenge.
  5. Click Go.
    Your order information is displayed.
  6. Find the order and click Order Details, Tech Support & Refunds.
    Details for that order are displayed.
  7. Click Get Support.
  8. In the type field, select Cancellation Request.
  9. Select a reason for the cancellation.
  10. Click Send.
    Your cancellation request is sent. The cancellation is processed within one business day unless you change your request.
Have more questions? Submit a request


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