If you have purchased a product with recurring billing (e.g. monthly payments) and would like to cancel your subscription and prevent future payments, follow these steps:
- Go to our Customer Service site.
- Click Look Up Your Order.
- Enter two identifiers for your order:
- Email Address – The email address you used when you bought the product. This field is required.
- Order Number – The order number. This is included in receipt and rebill emails.
- Last 4 of Payment Method – The last 4 digits of the payment method that you used for the order, such as your credit card.
- ZIP – Your zip code or postal code.
- Complete the reCAPTCHA challenge.
- Click Go.
Your order information is displayed.
- If you have more than one order, find the correct order and click Order Details, Tech Support & Refunds.
Details for that order are displayed.
- Click Get Support.
- In the type field, select Cancellation Request.
- Select a reason for the cancellation.
- Click Send.
Your cancellation request is sent. The cancellation is processed within one business day unless you change your request.