If you have purchased a product through ClickBank and would like to request a refund, follow these steps:
ClickTip: Any purchase made directly through ClickBank will show up as "CLKBANK*COM" on your bank statement.
Step 1: Go to ClickBank's customer service website.
Step 2: Click the Look Up Your Order button.
Step 3: Provide two order identifiers.
In the corresponding fields, enter in your email address and one of the following identifiers: order number, last four digits of payment method, or zip code.
Step 4: Click the Go! button.
Once you click the Go! button, an email containing a confirmation code will be sent to your email address that you used to process the order.
Step 5: Enter the verification code in the corresponding field.
Step 6: Click the Go! button.
Step 7: Click the Get Support button.
Step 8: Select the Refund Request radial button.
ClickTip: Most products have a refund period of sixty days. If the refund period has passed, the refund request option will not be displayed. In order to request a refund after the refund period, you must contact the vendor directly.
Step 9: Select a reason for the refund request.
Select a reason for the refund from the Select a Reason dropdown menu. You may also provide any additional comments relevant to the refund in the Additional Comments field.
Step 10: Click the Send button.
Once you have completed all of the necessary fields, click the Send button. Typically, refunds are processed within one business day. If you have received a physical product and a return is required to p[process the refund, the refund will be issued within 19 days.