This article contains frequently asked questions about ClickBank.

Q: When I try to sign up, I receive an error message stating that I cannot create an account at this time. Why is that?

A: Unfortunately, based on a flag from our security system, we cannot offer you an account at this time. We are unable to release specifics regarding why the system has declined your request.

If you believe this message was made in an error, please send an inquiry to [email protected]

Q: I live in a country that is not listed on your sign up form. Can I still create an account?

A: No. At this time, we are unable to allow new account signups from certain countries based on fraud patterns from these few areas. We apologize for any inconvenience, and we trust you understand our need to protect ClickBank, our customers, and our vendors.

Q: I’m being blocked on the signup form when I enter my bank information. Why is that?

A: The sign-up form is a preliminary step to validate your eligibility in creating an account with ClickBank. The actual process of setting up your banking information doesn’t take place until you have already created the account.

For more information on setting up your payment information, see the How We Pay You article.

Q: Why do I see a suspended status in my Paychecks section of my account?

A: If you are seeing a suspended status in your Paycheck section, this means your account has been suspended for some reason and all funds are held until the suspension is removed. Accounts are typically suspended if our Risk Department has a flag on the account, or if the account has in some way broken our Client Contract. If you feel your account should be reviewed for releasing the suspension, please reach out to [email protected].

Q: When I test my HopLink, I get error message stating “This site is no longer in service or has been disabled due to terms of service violations.” What does this mean?

A: If you receive this message on ALL vendors that you are currently promoting, please send an inquiry to [email protected]. If this only happens on one particular vendor, then the vendor may have blocked you from promoting their product. You will need to reach out to that vendor directly. Typically, hoplinks are only disabled for breaking ClickBank’s Client Contract or the Vendor’s Terms of Service.

Q: Can I block an affiliate from promoting my product?

A: Yes. Please send an inquiry to [email protected], including the affiliate's account nickname and your account nickname.

Q: My account was suspended and then reactivated, but my payment still shows as suspended on the Paychecks page. When will I get paid?

A: The Paychecks page only shows the account status at the time of payment settlement. Since your account was reactivated after the most recent settlement date, it will show as “paid” once funds are released after the next pay period settlement date.