Due to the global COVID-19 outbreak, many countries are limiting or barring shipments from entering. As a seller, these new changes can affect you because, while the country may not be accepting shipments, individuals in that country can still order items, which they will not receive because of the new implementations.
To update your shipping profiles to ensure that customers residing in countries with shipping restrictions cannot order your products at this time, follow these steps.
Step 1: Log in to your ClickBank account.
ClickTip: If you have linked accounts, or if you created an account after 10/29/19, make sure to navigate to the specific sales account you wish to update by clicking the hyperlinked account nickname.
Step 2: Click the Vendor Settings tab.
Click the Vendor Settings tab located in the horizontal navigation bar at the top of the screen. When you click this, a sub-navigation bar is revealed.
Step 3: Click the My Products tab.
On the sub-navigation bar, click the My Products tab.
Step 4: Select the Shipping Profiles tab.
Locate the table in the center of the screen. Click the Shipping Profiles tab, which is the tab furtherest towards the right side of the screen.
Step 5: Locate the shipping profile you wish to edit on the Shipping Profiles table.
Step 6: Click the Edit icon.
Locate the Edit icon in the Actions column of the Shipping Profiles table. Click this icon.
Step 7: Review the regions listed in the shipping profile.
If the shipping region includes any of the restricted countries that have been recommended for adjustment, you will need to create a custom shipping region that does not include the restricted country.
Once the custom region is created without the restricted countries, the custom region can be used in any active shipping profiles.
Step 8: Return to the Shipping Profiles table on the My Products page.
Step 9: Click the highlighted Shipping Regions text.
Step 10: To model a shipping region based on an existing region, click the Copy this region icon in the Actions column.
Clicking this icon will direct you to the Region Editor page.
ClickTip: Make sure that you choose to copy a region that is an active shipping profile.
Step 11: On the Region Editor page, name your custom shipping profile.
ClickTip: We recommend that you notate that shipping profile is specialized for COVID-19 related shipping restrictions (i.e, Australasia - COVID-19).
Step 12: Select the countries that you wish to include in the new shipping profile.
Be sure to omit any that are restricted.
ClickTip: You can select multiple countries at once by holding down the CTRL key (Windows) or the Command key (Mac) and clicking the countries you wish to include.
Step 13: Click the Save Changes button.
Once you click the Save Changes button, you will be directed back to the My Shipping Regions page.
Step 14: Click the Edit icon on that corresponds to the shipping profile you wish to replace with the new custom region.
Step 15: From the Region dropdown menu that contains the shipping region that will be replaced, select the shipping region you just adjusted.
Step 16: Click the Save Changes button.
Once you click the Save Changes button, you will be directed back to the My Shipping Profiles page.
Step 17: Repeat these steps for each of your shipping profiles as necessary.