Overview
Due to the global COVID-19 outbreak, many countries are limiting or barring shipments from entering. As a seller, these new changes can affect you because, while the country may not be accepting shipments, individuals in that country can still order items, which they will not receive because of the new implementations. NOTE: Find the official USPS international service disruptions here.
This article contains the following sections:
- Reviewing Your Shipping Profiles
- How to Create a Custom Shipping Region & Update a Shipping Profile
- Additional Resources & Related Articles
Reviewing Your Shipping Regions
Step 1: Log in to your ClickBank account.
Step 2: Click the Accounts tab.
Step 3: Select the account nickname that houses the shipping profile you want to review or update. 
Step 4: Click Vendor Settings.
Step 5: Click My Products.
Step 6: Select the Shipping Profiles tab.
Step 7: Find the shipping profile you want to review on the table and click Edit.
Step 8: Review the regions listed in the shipping profile.
Related: International ShippingDisruptions and Restrictions
If the shipping region includes any of the restricted countries that have been recommended for adjustment, you will need to create a custom shipping region that does not include the restricted country. Once the custom region is created without the restricted countries, the custom region can be used in any active shipping profiles. Once the custom region is created without the restricted countries, the custom region can be used in any active shipping profiles.
How to Create a Custom Shipping Region &
Update a Shipping Profile
Step 1: Log in to your ClickBank account.
Step 2: Click the Accounts tab. 
Step 3: Select the account nickname that you want to create a custom shipping region in.
Step 4: Click Vendor Settings.
Step 5: Click My Products.
Step 6: Select the Shipping Profiles tab.
Step 7: Click the Shipping Regions link in the text. 
Step 8: If you are updating a shipping region based on International Shipping Disruptions and Restrictions you can model a region based on an existing region. To do so, click the Copy This Region icon in the Actions column. If you want to create a new shipping region , click Add Region. NOTE: Make sure that the region you are duplicating is an active region.
Step 9: On the Create/Edit Shipping Regions page, name the new shipping region in the Region Name field and select which countries are included and not included in the region by clicking the names of the countries in the Countries dropdown menu. Make sure that you don’t include any restricted countries.
NOTE: Select multiple countries at once by holding down the CTRL key (Windows) or the Command key (Mac) and clicking the countries you wish to include. 
Step 10: Click Save Changes.
Step 11: Return to the Shipping Profiles tab.
Step 12: Click the Edit icon for the shipping profile you want to update. 
Step 13: From the Region dropdown menu, select the shipping region that you just adjusted.
Step 14: Click Save Changes. Repeat these steps for each of your shipping profiles as necessary. 
Additional Resources & Related Articles
- USPS International Service Disruptions Information
- KNOWLEDGE BASE ARTICLE: How to Manually Send Shipping Notifications
- KNOWLEDGE BASE ARTICLE: International Shipping Disruptions and Restrictions
- KNOWLEDGE BASE ARTICLE: How do I set up shipping profiles?
Step 4: Select the Shipping Profiles tab.
Locate the table in the center of the screen. Click the Shipping Profiles tab, which is the tab furtherest towards the right side of the screen. 
Step 5: Locate the shipping profile you wish to edit on the Shipping Profiles table.
Step 6: Click the Edit icon.
Locate the Edit icon in the Actions column of the Shipping Profiles table. Click this icon. 
Step 7: Review the regions listed in the shipping profile.
ClickTip: CLICK HERE for a list of restricted and nonrestricted countries.
If the shipping region includes any of the restricted countries that have been recommended for adjustment, you will need to create a custom shipping region that does not include the restricted country.
Once the custom region is created without the restricted countries, the custom region can be used in any active shipping profiles.
Step 8: Return to the Shipping Profiles table on the My Products page.
Step 9: Click the highlighted Shipping Regions text.
Step 10: To model a shipping region based on an existing region, click the Copy this region icon in the Actions column.
Clicking this icon will direct you to the Region Editor page.
ClickTip: Make sure that you choose to copy a region that is an active shipping profile.
Step 11: On the Region Editor page, name your custom shipping profile.
ClickTip: We recommend that you notate that shipping profile is specialized for COVID-19 related shipping restrictions (i.e, Australasia - COVID-19).
Step 12: Select the countries that you wish to include in the new shipping profile.
Be sure to omit any that are restricted.
ClickTip: You can select multiple countries at once by holding down the CTRL key (Windows) or the Command key (Mac) and clicking the countries you wish to include.
Step 13: Click the Save Changes button.
Once you click the Save Changes button, you will be directed back to the My Shipping Regions page.
Step 14: Click the Edit icon on that corresponds to the shipping profile you wish to replace with the new custom region.
Step 15: From the Region dropdown menu that contains the shipping region that will be replaced, select the shipping region you just adjusted.
Step 16: Click the Save Changes button.
Once you click the Save Changes button, you will be directed back to the My Shipping Profiles page.
Step 17: Repeat these steps for each of your shipping profiles as necessary.
Additional Resources & Related Articles
- USPS International Service Disruptions Information
- KNOWLEDGE BASE ARTICLE: How to Manually Send Shipping Notifications
- KNOWLEDGE BASE ARTICLE: International Shipping Disruptions and Restrictions
- KNOWLEDGE BASE ARTICLE: How do I set up shipping profiles?