Overview
If you are a ClickBank Seller, your customers will primarily communicate their needs and frustrations to you through customer support tickets. Customer support tickets are issued for tech support instances, subscription cancellations, and refunds. They can be reviewed and managed through the Ticket Management page.
Open tickets are displayed in the ticket queue. However, there may be a time when you need to search for a specific ticket. You can do that by using the search function at the top of the page.
If you are a ClickBank Clerk, your ability to search for specific tickets may be inhibited by your level of account permissions. Check with the ClickBank Seller in charge of managing your permissions if you feel this might be the case.
Step 1: Log in to your account.
NOTE: ClickBank tickets are managed from a primary ClickBank account. If you have not linked your account nickname to a primary account, you must do so before proceeding.
Step 2: Click the Tickets tab.
Step 3: Use the ticket information fields to search for the specific ticket you want to find.
- Ticket Type: You can search specifically for tech support tickets, refund tickets, cancellation tickets, and escalated tickets.
- Ticket #: If you know the ticket number of a specific ticket, you can search for the ticket using The "Ticket #" field. The ticket number is located at the top of each ticket.
- Receipt: The receipt number (aka the order number) refers to the specific transaction the ticket has been issued in regards to. This number is also found on the ticket. However, it is listed in the "Transaction" section.
- Product: Searching using the "Product" field will allow you to find tickets relating to a certain product.
- Ticket Status: You can search through all tickets, or you can narrow your search down by searching only open tickets, re-opened, closed, or opened/re-opened.
- Vendor: You must specify the vendor (aka seller) you wish to search by.
- Email: You can search for a specific ticket (or subset of tickets) by using the customer's email address as the search criteria.
- Product Type: You can search for tickets related to standard product type or tickets related to recurring products (subscriptions). If you want to search through both types, there is an option to do so on the drop-down menu.
- Language: You have the option to search for as specific ticket (or ticket subset) by a specific language.
- Date Range: If you want to see tickets from a specific date range, you can select a beginning date and an end date to search by.
Step 4: Click Find Tickets.
Step 5: Locate the ticket you are searching for in your search results.
NOTE: Depending on how narrow your search terms, you may have to scroll through the table to find your specific ticket.
Additional Resources & Related Articles
- VIDEO: How to Handle Customer Service as You Scale
- KNOWLEDGE BASE ARTICLE: Using the Customer Support Ticket System