ClickBank Customer Privacy Policy – ClickBank Knowledge Base

Last Updated on May 5, 2020

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Introduction

The ClickBank Customer Privacy Policy addresses the types of information gathered through this website, www.clickbank.com and www.clickbank.net (where the order form resides), from customers when a purchase is made. It also addresses how we collect, use, and disclose personally identifiable information.

This Privacy Policy applies to www.clickbank.com and www.clickbank.net and their sub-domains, owned and operated by Click Sales Inc. (the “Sites”). Click Sales Inc. ("ClickBank") is committed to maintaining the privacy of personally identifiable information (such as name, credit card number, phone number, address and email address) that you provide to us when using our Sites or services. This Privacy Policy describes how we treat the information we receive when you transmit data to ClickBank. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update this information. This policy does not apply to the practices of third parties that ClickBank does not own or control, or individuals that ClickBank does not employ or manage. For purposes of the General Data Protection Regulation (known as the “GDPR”), ClickBank is the controller of any personally identifiable information (also referred to in the European Union as “personal data”) collected on the Sites.

If you have questions or complaints regarding our Privacy Policy or practices, please contact us at privacy@clickbank.com.

ClickBank’s Privacy Principles

ClickBank follows the following principles in order to protect your privacy:

We do not collect any more personally identifiable information about you than is necessary;
We only use your personally identifiable information for the purposes we specify in this Privacy Policy, unless you agree otherwise;
We do not keep your personally identifiable information if it is no longer needed; and
other than as we specify in this Privacy Policy, we do not share your personally identifiable information with third parties.

Information We Collect

We collect personally identifiable information from you if you request information from us, sign up to join our email lists, register for an account, participate in our promotions, such as contests and sweepstakes, take our surveys, use our products and services, contact us about a purchase, or email, call or otherwise communicate with us.

In order for you to initiate or complete a purchase from us, we request certain personally identifiable information from you on our order form, including your contact information (such as name, email, phone number, or shipping address) and financial information (such as credit card number, expiration date).

If you purchase a product for someone else, we will also collect the name, phone number, and address of that person so that we can ship those products. When you provide us with this information we will only use it for the specific reason for which it is collected.

When users download, install and use ClickBank services on their mobile phone or other wireless telecommunications device, ClickBank automatically gathers information, including without limitation, carrier providers, unique device identifiers, geo-location information (if allowed by the user), the types of mobile devices accessing the services, and the types of operating systems accessing the services (collectively, "Mobile Device Data"). A unique device identifier is a string of alphanumeric characters (similar to a serial number) used to uniquely identify and distinguish each mobile phone or other wireless communications device. Location services can be enabled or disabled at any time, through the settings on your mobile device. ClickBank uses Mobile Device Data to understand usage patterns and to improve our goods, services, and functionality of our Sites.

ClickBank automatically receives and records information on our server logs from your browser, including your IP address, domain type, browser version, service provider, cookies, and the pages you request. This data is used in the aggregate. We link this automatically collected data to personally identifiable information.

How ClickBank Uses Your Information

Information we collect may be used in the following ways:

To notify you of updates to our Sites or any products or services we offer.
To respond to your requests or inquiries.
To process and complete your transactions, including, as applicable, customer service, order confirmation, billing, delivering products or services, and otherwise fulfill our contractual obligations to you.
To provide you with newsletters, articles, or program, product, or service, alerts and announcements.
To share offers from other companies with you.
To conduct market research.
To analyze transactions and purchase histories to improve our products, services, programs and other offerings.
As necessary to verify and validate your identity.
To keep records of our interactions with you if you place an order or otherwise deal with our representatives.
To prevent, investigate or provide notice of fraud, unlawful or criminal activity, or unauthorized access to or use of personally identifiable information, our Site or data systems.
To carry out our obligations and enforce our rights.
To fulfill any other purpose for which you provide your personally identifiable information to us.

Your Rights

You have the right to request a copy of any personally identifiable information that we hold about you. If you would like a copy of your personally identifiable information, please contact us at gdpr@clickbank.com. We will request proof of your identity before sharing such information. If you discover that the information we hold about you is incorrect or out of date, you may correct your information by visiting the Sites, or email us for further assistance.

You may ask us to delete the personal data we hold about you in certain circumstances. It may not be possible for us to delete all the information we hold about you where we are fulfilling a transaction or have a legal basis to retain the information, however please contact us to discuss how we can assist you with your request.

When we process your information on the basis that you have consented to such processing, you have the right to withdraw your consent, or ask us to stop or restrict processing the personally identifiable information we have about you, at any time by emailing us at gdpr@clickbank.com.

You may also ask us to transfer your personally identifiable information to a third party in certain circumstances. If you would like any further information about your rights or how to exercise them, please contact us.

Please direct any questions, including any requests to exercise your legal rights, to gdpr@clickbank.com.

If you are in the European Union, you have the right to make a complaint at any time to the relevant data protection authority in your country.

We will retain your information for as long as your account is active or as needed to fulfill your requests, provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

If you receive emails from us about new or existing ClickBank products and special offers specific to you, you can unsubscribe to our emails by clicking "unsubscribe" within each email. You may not opt-out of service-related communications, which are not promotional in nature.

Cookies & Other Tracking Technologies

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

ClickBank uses cookies or similar technologies to store session information,analyze trends, administer the Sites, track users' movements around the Sites, and to gather demographic information about our user base as a whole. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website's computers and stored on your computer's hard drive.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to track your login status. This cookie is only ever transmitted over HTTPS. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies to determine from where you were referred to our Sites so that we may provide commissions or referral fees, and recognize the last user ID that you used to log in. We may set and access ClickBank cookies on your computer; cookies are required to use the Sites.

You can remove persistent cookies by following directions provided in your Internet browser's "help" directory. Click here for more information on cookies, including how to disable them. If you choose to disable cookies, it may limit your use of certain features or functions on our Sites or service. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) setting that you can activate to signal your privacy preference to not have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

Third Party Tracking

Third parties also use cookies and other tracking technologies on our site, of which data is only collected in the aggregate. The use of cookies by third parties is not covered by our Privacy Policy. We do not have access or control over these cookies. Third parties use session ID and persistent cookies to make it easier for you to navigate the Sites, in order for you to use the shopping cart, and to otherwise use our services. You can opt out of receiving targeted advertisements from members of the Network Advertising Initiative by visiting http://www.networkadvertising.org/choices.

Your Choices

Disclosure of Personally Identifiable Information

Our practices with respect to the disclosure of personally identifiable information include the following:

Consent.
We may disclose your personally identifiable information to third parties with your express consent.

Vendors and Affiliated Businesses.
We share your personally identifiable information with our parent company, affiliated businesses, with the vendor(s) whose products you purchase, and other third parties whose products and services may be of interest to you, for their use in a manner described in this Policy.

Agents/Service Providers.
We use third party service providers to assist us in providing our services and Sites, including database backup providers to protect our data, and a fraud prevention service. We may disclose your personally identifiable information to third parties who complete transactions or perform services on our behalf or for your benefit. We may utilize the services of third parties to verify customer data, or to supplement other information we have collected. We may also contract with third parties to host our Sites and to conduct market research. All service providers are authorized to use your personally identifiable information only as necessary to provide their respective services to us, and are obligated to protect your personally identifiable information under contract terms which are no less protective than those set forth in this Policy.

Legal Process.
We may disclose your personally identifiable information as required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Certain Business Transfers.
Your personally identifiable information may be disclosed as part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of ClickBank assets, and could be transferred to a third party as one of the business assets in such a transaction. It may also be disclosed in the event of insolvency, bankruptcy or receivership. We will use reasonable efforts to direct any such transferee to use your personally identifiable information in a manner that is consistent with our Privacy Policy.

You will be notified via email and/or a prominent notice on our Sites of any change in ownership or uses of your personally identifiable information, as well as any resulting choices you may have regarding your personally identifiable information.

Security

The security of your personally identifiable information is important to us. When you enter sensitive information such as credit card number on our registration or order forms, we encrypt that information using SSL.

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.

The information we collect about you is stored in limited access servers. We maintain safeguards to protect the security of these servers and your personally identifiable information. We retain personally identifiable information only as long as necessary to complete a purchase, thwart fraud, or provide customer service.

If you choose to use a third party payment provider to process your payment, your contact details will be sent using SSL. To see further information on the third party payment provider’s privacy and security practices please visit the provider’s privacy policy.

Blogs

If you use a bulletin board, blog, or public comment field on this Site, you should be aware that any personally identifiable information you submit there may be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personally identifiable information from our blog, testimonials or community forum, contact us at privacy@clickbank.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

Links to Other Sites

If you click on a link to a third party site you will leave our site and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as us. We encourage you to review the privacy policies of any other site you visit or service provider from whom you request services.

Changes to the ClickBank Customer Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this policy, we will notify you here, or by means of a notice on the Site. If we make any substantial change to the way we use your personally identifiable information, we will notify you in the same fashion. We encourage you to periodically review this page for the latest information on our privacy practices.

ClickBank Contact Information

If you have any questions, comments or concerns about our Privacy Policy, you may contact us by submitting your inquiry to our Customer Service Department or:

To reach us by fax, please dial: 1-559-210-0502.

To reach us by mail, please use the following address:

Click Sales Inc.
1444 S. Entertainment Ave., Suite 410
Boise ID 83709 USA
Email: privacy@clickbank.com

Please contact us to determine our EU representative for purposes of the GDPR.

International Transfers

Wherever you use our Sites or access our services, you understand and acknowledge that we may transfer, process, and store information about you in the United States and other countries, both within and outside of the European Economic Area. Please see below for more information. By providing us with your information, you consent to the transfer to, and to the processing and storage of your information in, countries outside of your country of residence, which may have different data protection laws than those in the country in which you reside.

Data Transfer Addendum

Note: On July 16, 2020, the European Union Court of Justice issued a judgment invalidating the EU-U.S. Privacy Shield. As a result, the Privacy Shield is no longer a valid mechanism with which to transfer personal data from the European Economic Area (EEA) to the U.S. While we continue to comply with the Privacy Shield principles, all data transfers between the EEA and U.S. are now subject to the ClickBank Client Data Transfer Addendum [LINK TO SECTION IN CLIENT PRIVACY POLICY].

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