ClickBank Vendors have the ability to set a refund period other than the 60-day default return period. As a vendor, you can set a return period between 30 days and 364 days.
The refund period is set at a product level, so different products can have different refund periods. If you change a product's refund period, the new refund period is only applied to new sales. It is not retroactive.
ClickTip: This feature is a "Vendor-Enabled" feature. Make sure that you have enabled it before proceeding. For more information on how to enable vendor features, check out this article.
To change the refund period for one or more of your products, follow these steps.
Step 1: Log in to your ClickBank account.
Access your ClickBank account using your login credentials.
Step 2: Click the "Vendor Settings" tab.
Click the "Vendor Settings" tab located on the horizontal navigation bar near the top of the screen. Clicking this tab will reveal an additional horizontal navigation bar beneath the initial bar.
Step 3: Click the "My Products" tab.
On the secondary horizontal navigation bar, click the "My Products" tab. Clicking this tab will direct you to the "My Products" page.
Step 4: Select the product you wish to change the return period for and click the "Edit" icon.
On the "My Products" page, locate the product you wish to change the return period for in the product table. In the "Actions" column on the far-left of the table, click the "Edit" icon. Clicking this icon will direct you to the "Edit a Product" page.
Step 5: Select a new refund period from the "Refund Policy" dropdown menu.
On the "Edit a Product" page, scroll to the "Product Pricing and Commission" section. In this section, you can edit the refund period by selecting your preferred period from the "Refund Policy" dropdown menu.
Step 6: Click the "Save Changes" button.
Once you have selected your new refund period, click the "Save Changes" button at the bottom of the screen. When you click "Save Changes" your refund period update for this particular product will be complete.