You can refund a portion of a product's price to a customer, rather than the full price.
You can provide a partial refund for a product. This refunds a portion of the price, from a minimum of $1 to a maximum of 90% of the price, to the customer. The refunded portion is drawn from the affiliate, vendor, and Joint Venture partner portions, proportional to the amount initially paid to each party. If the refunded amount exceeds the vendor, affiliate, and Joint Venture partner portions, the remainder is taken from the ClickBank portion.
You cannot issue a partial refund if the product price is less than $10, or if the product has a free trial plus shipping and handling.
You can only give a partial refund for a purchase once. However, you do have the option of refunding the remainder of the purchase price.
This feature is enabled through the My Features section of your Account.
- Log in to your ClickBank account.
- Click the Vendor Settings tab.
- Click My Features.
- Scroll to the Vendor Enabled section and click the "Enabled" checkbox for Partial Refunds.
Providing Partial Refunds
See the Customer Support Ticket System article for information about creating a partial refund ticket or issuing a partial refund to a customer who has requested a refund. The option is included in the standard refund ticket workflow.