How do I cancel my subscription?

If you have purchased a product with recurring billing (e.g. monthly payments) and would like to cancel your subscription and prevent future payments, follow these steps:

  1. Go to our Customer Service site.
  2. Click Look Up Your Order.
  3. Enter two identifiers for your order:
    • Email Address – The email address you used when you bought the product. This field is required.
    • Order Number – The order number. This is included in receipt and rebill emails.
    • Last 4 of Payment Method – The last 4 digits of the payment method that you used for the order, such as your credit card.
    • ZIP – Your zip code or postal code.
  4. Click Go!. If prompted, complete the reCAPTCHA challenge.
    Your order information is displayed.
  5. If you have more than one order, find the correct order and click Order Details, Tech Support & Refunds.
    Details for that order are displayed.
  6. Click Get Support.
  7. In the type field, select Cancellation Request.
  8. Select a reason for the cancellation.
  9. Click Send.
    Your cancellation request is sent. The cancellation is processed within one business day unless you change your request.
Have more questions? Submit a request


  • 0
    Mariia Naidenko

    Very helpful! thank you.

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