How do I get a refund?

If you need a refund for a product you purchased through ClickBank (CLKBANK*COM on your bank statement), follow these steps:

  1. Go to our Customer Service site.
  2. Click Look Up Your Order.
  3. Enter two identifiers for your order:
    • Email Address – The email address you used when you bought the product. This field is required.
    • Order Number – The order number. This is included in receipt and rebill emails.
    • Last 4 of Payment Method – The last 4 digits of the payment method that you used for the order, such as your credit card.
    • ZIP – Your zip code or postal code.
  4. Click Go!. If prompted, complete the reCAPTCHA challenge.
    Your order information is displayed.
  5. Find the order and click Order Details, Tech Support & Refunds.
    Details for that order are displayed.
  6. Click Get Support.
  7. In the type field, select Refund Request.
    NOTE – Most products have a refund period of sixty days. If the refund period has passed, the refund request option is not displayed. Contact the vendor for more information about the refund period.
  8. Select a reason for the refund.
  9. Click Send.
    Your refund request is sent. The refund is processed within one business day for most transactions. If you've received a physical product and must return it, the refund is processed within 19 days.
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