Content Delivery

You can deliver digital content to your customers through ClickBank, rather than delivering it yourself.

The following subjects are covered in this article:

Overview

ClickBank’s Content Delivery system provides you with a safe and easy mechanism to deliver digital content to your customers upon purchase. You can upload a single file for a digital product, and when a customer purchases that product, we provide them with a unique download link.

Content Delivery is an option during or after product creation. It does not change any other aspect of the product creation and approval process.

This feature is available within the Product Editor.

Benefits

The benefits of ClickBank’s Content Delivery service include:

Controlled Access

  • When a customer purchases the product, they receive a unique download URL. This grants file access to legitimate customers only.
  • If a customer has refunded or initiated a chargeback against the order, access to the file is immediately and automatically revoked for that customer. This prevents future access to the product.

Fraud/Anti Sharing Security

  • Automated monitoring is in place. If a customer shares their download URL, ClickBank will disable the URL to prevent additional unauthorized access.

Covered Hosting Fees and Technical Set Up Fees

  • ClickBank covers hosting and bandwidth fees. This alleviates the headache of technical set up, content provisioning and access controls around product purchases.

Peace of Mind

  • ClickBank is a trusted internet retailer, so both the vendor and customer can enjoy the peace of mind that comes with trusting a safe, secure source.

Accessing the Content

ClickBank hosted content is delivered seamlessly as part of the standard shopping journey. When a customer successfully completes a purchase, the following options are available to them:

  • Order Confirmation Page – The standard “Download or Access Digital Product” button will link to the file hosted by the ClickBank Content Delivery system.
  • Confirmation Email – The link to access the file will link to the file hosted by the ClickBank Content Delivery system.
  • If both a file and a Thank You Page URL were provided, the customer can click the button to download the product OR click the link to access additional information.

Once the item has been purchased by a customer, it is available to them indefinitely, unless one of the following occurs:

  • The order has been refunded.
  • The customer has initiated a chargeback against the transaction.
  • The file has been removed from the product in the Product Editor within the Account Management interface.
  • There have been too many access attempts for a specific customer's download URL.
  • The product has been deactivated.
  • The vendor account has been closed.
  • ClickBank has disabled the download or the account due to fraudulent activity.

Uploading Content

You must upload your content to enable content delivery. To upload content:

  1. Log in to your ClickBank account.
  2. Click the Settings tab.
  3. Click My Products.
  4. Create a new product or edit an existing product.
  5. When you reach the Product Delivery Details heading, click Upload File next to Digital Product Upload. For example:
    This image shows the Product Delivery Details heading. A note next to the heading says that the user must specify at least one delivery option. The first field is Digital Product Upload, which has an Upload File button and text describing the process and the supported file types, which is also discussed in the text on this page. THe second field is the Thank You Page URL. The third field is the  Mobile Thank You Page URL.
  6. Select the file, then click Save Upload. The system supports .txt, .pdf, .epub, .mobi, .doc and .docx formats. The file can be up to 20 MB. For example:
    This image shows the File Upload window. The text notes the supported file types as described on this page, and specifies that by uploading a file, you certify that the content of the file does not violate the terms and conditions set forth in teh ClickBank Client Contract. There is a Select File button, a Cancel button, and a Save Upload button.
  7. (Optional) Provide a Thank You Page URL.
    For flexibility purposes, both a file and a thank you page URL can be provided. In the case that both are provided, after the purchase is complete the customer will be presented with the digital file as hosted by ClickBank, as well as the “Thank You Page URL” provided, with the URL presented as a link labeled “More information about this product”.
  8. Click Save Product.

Editing and Deleting Content

You can edit or delete existing content. If you edit the content, users who attempt the download will access the new content.

Editing Content

If you want to edit or change an existing file, you can take down the existing version of the file and replace it with a new version.

  1. Log in to your ClickBank account.
  2. Click the Settings tab.
  3. Click My Products.
  4. Click the edit icon for an existing product.
  5. When you reach the Product Delivery Details heading, click Change next to Digital Product Upload. For example:
    This image shows the Digital Product Upload section with an existing example file, called Example File.pdf, displayed. There are two buttons, labeled Change and Delete.
  6. Select the file, then click Save Upload. The system supports .txt, .pdf, .epub, .mobi, .doc and .docx formats.
  7. Click Save Product.

Deleting Content

You can delete a content delivery file. If you delete a file and do not replace it, you must provide a Thank You Page URL and make the file available to users there.

  1. Log in to your ClickBank account.
  2. Click the Settings tab.
  3. Click My Products.
  4. Click the edit icon for an existing product.
  5. When you reach the Product Delivery Details heading, click Delete next to Digital Product Upload. For example:
    This image shows the Digital Product Upload section with an existing example file, called Example File.pdf, displayed. There are two buttons, labeled Change and Delete.
  6. Click Confirm Deletion. For example:
    This image shows the Digital Product Upload section after the user has clicked the Delete button. Two new buttons are displayed, labeled Cancel and Confirm Deletion.
  7. Upload a new file or enter a Thank You Page URL.
  8. Click Save Product.

Resources

If your customers have difficulty accessing a product through content delivery, see the Troubleshooting Customer Issues article for steps that you can take to help them.

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