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Updating Your Account Information

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Owen Allen
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Your primary account information, as well as your contact and payment information, are all controlled on the My Account page.

The following subjects are covered in this article:

Updating Your Account Information

You can update your account information:

  1. Log in to your ClickBank account.
  2. Click the Settings tab.
  3. Click My Account.
  4. Find the section in which you want to edit your information, then click Edit in the upper right corner of the section.
  5. Update the information. The Information Categories section specifies what fields can be updated.
  6. Click Save Changes.

For security reasons, certain changes you make in your account require an email confirmation and prevent you from making other changes within a seven day period. Specifically, if you change your account email, payee name, or street address a confirmation email will be sent to the Account Email address listed in your account. You must locate the email and click on the included confirmation link to confirm the changes you made.

These emails will be sent from noreply@clickbank.com, and contain a link you must click to verify the changes. If you have attempted to make a change and have not received the confirmation email, verify that your spam controls are not preventing the message from being received.

NOTE – Your account nickname cannot be changed once you have created your account. See the Account Nickname article for more information.

Information Categories

Your account information is organized into the following categories:

Account Information

Your account information includes your payee name, your address, and your tax ID. Checks are issued to your payee name and mailed to the address you provide. More information about providing a taxpayer ID number is available in our Accounting Policy.

The account information section includes the following information:

  • Payee Name – This is a business or individual name. When ClickBank makes a payment for your account, this payment is made out to the Payee Name.
    If you change the Payee Name, you must agree to the Client Contract again.
    Changing this field requires an email confirmation.
    If you change this field, you will not be able to change your payment information, including payment method, for seven days.
  • Address – This is your physical address, or the physical address of your business.
    Changing this field requires an email confirmation.
    If you change this field, you will not be able to change your payment information, including payment method and payee name, for seven days.
  • Tax ID – A Tax ID is required for US affiliates making more than $600 a year.
  • Account Password – You can use the Change Password link here to reset your account password.
  • Account Survey – You can use the Update Survey Information link here to update the account survey. The account survey contains information about how you plan to use the account, how much experience you have, how wide of an audience you reach, and what product categories you plan to sell or promote.

Contact Information

The contact information section includes several pieces of identifying information:

  • First Name and Last Name – Your full name. The name you provide is used only for correspondence with ClickBank employees.
  • Account Email – Used only for correspondence between you and ClickBank unless you do not enter any additional email addresses, in which case it is used as the default email address for all correspondence.
    Changing this field requires an email confirmation.
    If you change this field, you will not be able to change your payment information, including payment method and payee name, for seven days.
  • Account Phone – This phone number is only used for correspondence between you and ClickBank (it is not provided to customers).
  • Preferred Language – The language that we use for the user interface and email communications.
  • Time Zone – Time zone is used to determine business days for customer service purposes.
  • Email Format – Select a format for emails that we send to you:
    • HTML
    • Text
  • Customer Service Email (vendors only) – We will forward technical support requests from customers to this email address. (As such, customers are provided with this address.)
  • Customer Service Phone (vendors only) – This phone number is provided to customers by ClickBank customer service if the customer has difficulty contacting you via email. It is not provided to the customer during the order process. Occasionally customers will ask for a phone number to contact a vendor for help instead of requesting a refund immediately. Providing this information could assist in saving sales that would otherwise be refunded.
  • Customer Service Website (vendors only) – We will provide customers with this URL via sales, rebill, and technical support notifications.
  • Transactional Email (vendors only) – We will send sale, refund/chargeback, and cancelation notifications to this email address. Some of these emails are customer-facing, so customers will see this email address. For example, refund notifications are sent to both you and the customer.
  • Communication Emails – This section controls the emails that ClickBank sends to you.
    • Email Address – The email types you select are sent to the specified account.
    • Role – Emails that are related to the specified role are sent:
      • None
      • Vendor
      • Affiliate
      • Both
    • Email Marketing Communications – This section contains the options for the types of emails that are sent to you. You can decline to receive any marketing communications, or you can indicate that you wish to receive marketing communications and select one or more categories:
      • Events – Upcoming ClickBank events.
      • Product Alert – A bi-weekly email intended for affiliates with information about new, featured, and top-performing products.
      • Promotions and Offers – Promotional emails and exclusive offers from ClickBank.

Payment Information

Within the Payment Information Editor you can set your payment threshold and payment method. The amount you select as your payment threshold must be reached before ClickBank will issue you a paycheck. Any changes to your payment information will take effect according to the payment change deadlines.

More information is available in the How We Pay You article.

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