Updating Your Account Information

Your primary account information, as well as your contact and payment information, are all controlled on the My Account page.

Updating Your Account Information

To access the My Account page, click the Settings tab, then click My Account.

To enter or edit your information, click Edit in the upper right hand corner of each box, enter the new information, and click Save Changes.

For security reasons, certain changes you make in your account require an email confirmation and prevent you from making other changes within a seven day period. Specifically, if you change your account email, payee name, or street address a confirmation email will be sent to the Account Email address listed in your account. You must locate the email and click on the included confirmation link to confirm the changes you made.

These emails will be sent from noreply@clickbank.com, and contain a link you must click to verify the changes. If you have attempted to make a change and have not received the confirmation email, verify that your spam controls are not preventing the message from being received.

NOTE – Your account nickname cannot be changed once you have created your account. See the Account Nickname article for more information.

Information Categories

Your account information is organized into the following categories:

Account Information

Your account information includes your payee name, your address, and your tax ID. Checks are issued to your payee name and mailed to the address you provide. More information about providing a taxpayer ID number is available in our Accounting Policy.

The account information section includes the following information:

  • Payee Name – This is a business or individual name. When ClickBank makes a payment for your account, this payment is made out to the Payee Name.
    If you change the Payee Name, you must agree to the Client Contract again.
    Changing this field requires an email confirmation.
    If you change this field, you will not be able to change your payment information, including payment method, for seven days.
  • Address – This is your physical address, or the physical address of your business.
    Changing this field requires an email confirmation.
    If you change this field, you will not be able to change your payment information, including payment method and payee name, for seven days.
  • Tax ID – A Tax ID is required for US affiliates making more than $600 a year.
  • Account Password – You can use the Change Password link here to reset your account password.
  • Account Survey – You can use the Update Survey Information link here to update the account survey. The account survey contains information about how you plan to use the account, how much experience you have, how wide of an audience you reach, and what product categories you plan to sell or promote.

Contact Information

The contact information section includes several pieces of identifying information:

  • First Name and Last Name – Your full name. The name you provide is used only for correspondence with ClickBank employees.
  • Account Email – Used only for correspondence between you and ClickBank unless you do not enter any additional email addresses, in which case it is used as the default email address for all correspondence.
    Changing this field requires an email confirmation.
    If you change this field, you will not be able to change your payment information, including payment method and payee name, for seven days.
  • Account Phone – This phone number is only used for correspondence between you and ClickBank (it is not provided to customers).
  • Preferred Language – The language that we use for the user interface and email communications.
  • Time Zone – Time zone is used to determine business days for customer service purposes.
  • Email Format – Select a format for emails that we send to you:
    • HTML
    • Text
  • Customer Service Email (vendors only) – We will forward technical support requests from customers to this email address. (As such, customers are provided with this address.)
  • Customer Service Phone (vendors only) – This phone number is provided to customers by ClickBank customer service if the customer has difficulty contacting you via email. It is not provided to the customer during the order process. Occasionally customers will ask for a phone number to contact a vendor for help instead of requesting a refund immediately. Providing this information could assist in saving sales that would otherwise be refunded.
  • Customer Service Website (vendors only) – We will provide customers with this URL via sales, rebill, and technical support notifications.
  • Transactional Email (vendors only) – We will send sale, refund/chargeback, and cancelation notifications to this email address. Some of these emails are customer-facing, so customers will see this email address. For example, refund notifications are sent to both you and the customer.
  • Communication Emails – This section controls the emails that ClickBank sends to you.
    • Email Address – The email types you select are sent to the specified account.
    • Role – Emails that are related to the specified role are sent:
      • None
      • Vendor
      • Affiliate
      • Both
    • Email Marketing Communications – This section contains the options for the types of emails that are sent to you. You can decline to receive any marketing communications, or you can indicate that you wish to receive marketing communications and select one or more categories:
      • Events – Upcoming ClickBank events.
      • Product Alert – A bi-weekly email intended for affiliates with information about new, featured, and top-performing products.
      • Promotions and Offers – Promotional emails and exclusive offers from ClickBank.

Payment Information

Within the Payment Information Editor you can set your payment threshold and payment method. The amount you select as your payment threshold must be reached before ClickBank will issue you a paycheck. Any changes to your payment information will take effect according to the payment change deadlines.

More information is available in the How We Pay You article.

Have more questions? Submit a request

42 Comments

  • 0
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    Paul Rumbo

    This did not work. It's giving me a message that I have wait 7 days to update this information.

    Thanks, paul rumbo

  • 0
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    Owen Allen

    Paul,

    Updating some of your account information puts a 7-day delay on other information. For example, if you update your account email, you will have to wait 7 days to update your payment information. This is intended as a security measure.

    If you haven't updated your information recently and you're seeing that message, you can file a support ticket or contact us to get more assistance.

  • 1
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    Muhammad Huzaifa

    Sir, Can I Make sale in these 7 days? Or In these 7 days I can't promote any product? Please guide me. Thanks

  • 0
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    Owen Allen

    Muhammad,

    You can make sales and promote products during those 7 days. The only thing that's restricted during those 7 days is your ability to update your account's payment and contact information.

  • 0
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    Richilie Ono

    is the account name or id same as the account nickname?

  • 0
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    Owen Allen

    Richilie,

    Basically, yes. We use the term account nickname to describe the nickname that identifies your account and that you use when logging in.

  • 0
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    SUHAIB SHAN

    I didn't see any edit button there how can I change my payee name? can you help me?

  • 0
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    DeAnna Gulke

    where is the settings button? It is not on this page?

  • 0
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    Owen Allen

    Suhaib and DeAnna,

    First, once you're logged in, click the Settings tab in the upper right portion of the UI. The My Account section should be opened by default, but if it's not, select it.

    Then, find the Edit button on the right side of each box. For example, if you follow the "Account Information" header bar over, you'll see the Edit button on the right side.

  • 0
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    Gladwin Nemasetoni

    Good day

    Am trying to update my payment method to direct payment, but then my country is not among the list of those that are available. South Africa, how do I go about this?

    Thank you 

  • 0
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    Raj kumar

    Accounts ko update kaise kare aur muje kaise pata chalega ki mere account manege ho raha hai

    TRANSLATION: How do I update my accounts, and how do I know that my account is being considered?

  • 0
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    Owen Allen

    Gladwin,

    You can take a look at the Accounting Policy to see a list of the supported countries for direct deposit. If you don't see your country there, you'll have to select a different payment method.

  • 0
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    Owen Allen

    Raj,

    This page describes how to update your account information. If your account has been created, then it is active and you can edit it.

  • 0
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    zia mohy ud din

    Hi,dear Owen Allen how are you.Surly,you will be alright.I'm zia mohy ud din from Pakistan have created account in clickbank and started working.

    sir,i have some basic questions and need answer in simple words because i'm new user of clickbank.

    1...I had written my payee name some wrong...like i had written my payee name "Zia Mohu Ud Din" while correct name was "Zia Mohy Ud Din"...

    2....In contact information i didn't fill the following information.if i will not fill the following information,will there any problem ????

    • Customer Service Email:
    • Customer Service Phone:
    • Customer Service Web Site:
    • Transaction Email:

    3........I did not create "Clerk API Key" and "Developer API Key".......i did not know how to create....is it necessary to create both keys mentioned above......if i did not create these keys then my account is successful or not.....

    4. ......I'm from Pakistan.I have seen list of countries where there payments are made by  International Direct Deposit (XACH).But Pakistan is not in that list.......how,will i receive my payments....????

    Will i receive my payment by "Check"...????

    or

    will i receive payment by "Direct Wire Payment" 

    while creating account i have mentioned payment method is by "Check"

    5..........In contact information what is "Delivery  Status" because i did not fill this information also.........

    sir,i need answers of above questions in simple words so that i may understand and start my work as soon as possible.....

    thanks.....

    regards : Zia Mohy Ud Din

     
  • 0
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    zia mohy ud din

    One thing more sir,

    in account information after payee name there is option of "Address".....

    sir some months ago i have changed my residence...i have changed my home.....now i will write the address of last home(last address) or new home (new address) in account information......

  • 0
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    Owen Allen

    Zia Mohy Ud Din,

    1. You can use the procedure on this page to update your payee name.
    2. If a field isn't required during account creation, then it isn't necessary, although it may be useful. Each of the fields you mention is described on this page; you can decide whether it's something that would benefit y our business.
    3. API Keys are only necessary if you want to use the ClickBank APIs. The ClickBank APIs are an optional tool. If you don't want to use them, you don't need keys.
    4. If you selected Check as your payment method, then we will mail a check to you.
    5. Delivery status specifies whether you receive marketing emails from ClickBank.
    6. You should always use your current address for the address field.
  • 0
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    zia mohy ud din

    Thank you so much sir for your kind information and reply.......it is really valuable....

    last question that i want to ask.....

    i have selected check as payment option and also have given my postal address and bank name.Sir,will the bank that i have shown"united bank limited" will easily accept this check ?....because it will be first time that i will receive any check from abroad....i have my account in united bank limited and also have ATM card.......so,i don't want to  be worried about submission of check in united bank limited......

  • 0
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    Owen Allen

    Zia Mohy Ud Din,

    You'd have to talk to your bank to make sure, but if they're able to process checks issued from the US, they should be able to handle our check.

  • 0
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    richardo israel

    hey

    How are you my name is Richardo and i am a new affiliate, I've have my account from about 3 months and just started using it today.. However, i changed my password because i couldn't remember it. If i make a sale will I still get paid for it?

  • 0
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    Owen Allen

    Richardo,

    Yes, you'll still receive credit for a sale that you drive, as long as the customer used your HopLink. Changing your account information won't impact that.

  • 0
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    kevin joy

    what is ext beside phone number field?

     

  • 0
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    Owen Allen

    Kevin,

    It's extension. Some folks have different departments that share a top-level phone number but use different extensions.

  • 0
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    Aleksandr Karapetyan

    Hi,

    To which email should send ID copy in order to validate affiliate account to start promoting and getting paid?

  • 0
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    Melissa Adams

    Can we change our account nickname? I didn't know at the time of creating it that it would actually be in the referral URL for the product. I don't like that and wish to change it. 

  • 0
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    Owen Allen

    Aleksandr,

    If ClickBank needs any information from you in order to activate your account, we should tell you where to send that information. You can take a look at the Signing Up For a ClickBank Account article for more information.

  • 0
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    Owen Allen

    Melissa,

    You cannot change your account nickname. If you haven't launched any products yet, you can always create a new account with an account nickname that's more to your liking.

  • 0
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    Laura Drew

    i cant find the settings or My account so i can find my clickBank id 

  • 0
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    Owen Allen

    Laura,

    Your "ClickBank ID" is just another term for your account nickname, which you use to log in.

  • 0
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    Talis Aurini

    How can I change my username?

  • 0
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    Owen Allen

    Talis,

    Your account nickname can't be changed.

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