Going International With Your Product

Whether you're a veteran ClickBank vendor with a successful product in English or a new vendor who has a product that would appeal to an international audience, offering your product in a foreign language is a great way to tap into huge new markets for your product. ClickBank makes it easy by allowing you to offer products in English, French, Spanish, German, Italian and Portuguese. In addition, we can accept payments in 31 different currencies, which appeals to customers and makes purchasing easier for them.

The following subjects are covered in this article:

How Multi-Lingual and Multi-Currency Works

Product Types

Multi-lingual capability is available for all product types - standard or recurring billing products, as well as both digital and physical products.

Physical Products

You can sell physical products in multiple countries by configuring a Shipping Profile that specifies in what countries the product may be purchased. See the Selling Physical Products article for more information.

Digital Products or Services

ClickBank requires that your digital product or service is provided in the language specified.

Pitch Page

It is recommended that your product Pitch Page be presented in the same language as the product itself to reduce customer confusion and prevent high return and chargeback rates.

Thank You Page

ClickBank requires that your Thank You Page content is presented in the language specified for your product to reduce customer confusion and ultimately prevent high return and chargeback rates.

Customer Service

ClickBank will provide initial phone and email customer service in the language specified for the product. Vendors must be capable of servicing technical support requests or customer inquiries in the language specified for the product.

Payment Methods

The payment methods (PayPal & Credit Card) offered to customers during the checkout process may vary based on your account Order Form Control settings.

Currencies

ClickBank retails internationally by accepting all of the currencies listed in the Currencies ClickBank Accepts article.

The ClickBank multi-currency feature is available on the Clickbank Order Form and is automatically enabled for all accounts and products. During product setup, you specify a default currency for your product. ClickBank will then present the product in the specified default currency for customers in a geographic location that utilizes that currency. Customers from other geographic locations will see a converted currency most appropriate for their location.

For example, a vendor with a French audience may choose Euros as their default currency and display the product price in Euros on their pitch page. If a potential customer located in France clicks to purchase the product, ClickBank will display the price in Euros on the order form. However, if a potential customer located in New Zealand clicks to purchase the product, ClickBank will convert and display the price in New Zealand Dollars on the order form.

Ultimately, this flexibility increases the likelihood of making a sale by allowing vendors to specifically target their audience, while still allowing all potential buyers to make purchases in their local currency. All transactions are converted to USD and applied to your account at the time of purchase. The exchange rate is updated daily. For more information, please see our Accounting Policy.

Setting Up Multi-Lingual and Multi-Currency Products

To implement a non-English product with a default currency, follow these steps:

  1. Log in to your ClickBank account.
  2. Click the Settings tab.
  3. Click My Products.
  4. Select the product using one of the following methods:
    • Click the Edit icon for one of your existing products.
    • Create a new product using the instructions in the Creating Your First Product article.
  5. Use the Language and Product Currency fields to specify the product's language and default currency.
  6. Finish creating the product or click Save Changes.

What the Customer Sees

ClickBank communicates with you and the customer each step of the way. This section outlines how customers will interact with both your product or service and ClickBank during the purchase of a non-English language or non-USD currency product. The following steps occur when a customer purchases a non-English or non-USD currency product:

  1. The customer arrives at your product's Pitch Page and clicks to buy your non-English language or non-USD currency product.
  2. The customer is taken to the ClickBank Order Form where they enter their payment information. The Order Form is displayed in the language and currency you've specified during product creation, unless the customer is in a geographic location that uses a different currency.
  3. The customer clicks the Pay Now button.
  4. Once the customer's payment information is authorized, they are sent to the order confirmation page, which is presented in the language selected during product setup and reflects the currency used to purchase. The order confirmation page then leads to your language-specific Thank You Page.
  5. ClickBank delivers an email notification to the customer summarizing the purchase in the language specified during the product setup and reflecting the currency used to purchase. All customer-facing notifications are provided in the language specified for the product.

What You See

This section outlines what you can expect to see during a customer's purchase of your language or currency specific product or service:

NOTE – All transactions are converted to USD and applied to your account at the time of purchase.

  1. Once the customer's payment information is authorized, ClickBank delivers an English email notification to you, alerting you of the purchase. ClickBank also creates an entry in Transaction Reporting which highlights the currency used during the purchase and the amount you earned in USD.
  2. If a customer requires technical support, ClickBank will deliver an English email notification to you with the customer's comments in either the header or footer of the notifications. The customer's comments are provided in the language received.

What the Affiliate Sees

The Marketplace features a filter for language, allowing affiliates to easily find vendors offering multi-lingual products.

Localizing Your Pitch Page Automatically

A great way to improve your site's conversion rates among international customers is to have your Pitch Page automatically displayed in the appropriate language when a visitor arrives. To do this, you need to first translate your page into multiple languages, and then put PHP code in place that will display a particular version of your site based on the visitor's browser language settings. The following is a PHP script we created that should help you accomplish this. You'll need to customize it to work with your site.

<?php
$language = $_SERVER["HTTP_ACCEPT_LANGUAGE"];
if(preg_match('/^de.*/', $language)) {
// imports german content page
include("german.html"); }
else if (preg_match('/^en.*/', $language)) {
//imports english content page
include("english.html"); }
else {
// imports english content page when language is not english or german
include("english.html"); }
?>
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