Onboarding Guide

This document explains how to create a CLICKBANK Professional (CBPro) account, connect one or more payment providers, and create a new product.

The following subjects are covered in this document:

Signing Up for an Account

If you plan to use CBPro, we recommend creating a new account and enabling CLICKBANK Professional on it.

To sign up for an account follow the steps below:

  1. Follow the signup link provided to you by CLICKBANK.
  2. Enter your personal information:
    • Preferred Language – This is the language in which the user interface and messages for your account are displayed.
    • Country – The country in which you live or in which your business operates.
    • First Name –Your first name.
    • Last Name –Your last name.
    • Street Address –The street address for your business.
    • Apt / Suite / Other –If you or your business have an apartment, suite, or other number, enter that number here.
    • Zip Code or Postal Code –The zip code or postal code for you or your business.
    • State or Province –The state or province where you live or where your business operates.
    • City –The city where you live or where your business operates.
    • Phone Number –The best contact number for you or for your business.
    • Email Address –The email address for you or for your business.
  3. Review the Client Contract and check the checkbox indicating that you have read and agreed to the terms and conditions.
  4. Complete the reCAPTCHA challenge.
  5. Click Next Step.
    The account information page is displayed.
  6. Enter your account information:
    • Account Nickname – Choose an account nickname. Your nickname is used to log in to the user interface and is part of your payment links. Your nickname must be unique – no two users can have the same account name. Your nickname must be between five and ten characters, and must use only letters and numbers. Your nickname cannot be changed once your account is created.
    • Password – Create a password for your account. The character and length restrictions are displayed on the signup page. You can reset your password at any point, either through the UI or by having a password reset email sent to the email address associated with your account.
    • Link Existing Account – If you have an existing CLICKBANK account, you can associate your new account with your existing account by checking the checkbox and entering your existing account nickname.
  7. Click Create Account.
    A confirmation email is sent to the email address that you provided.
  8. Open the confirmation email and click the confirmation link.
    Your email address is confirmed and your account is fully created.

To sign up for an account you must have Javascript and cookies enabled in order for our pages to function properly. To check these settings follow the browser specific instructions below.

  • Firefox – Select the Firefox menu and choose Preferences. Click on the Content tab and make sure the box marked Enable JavaScript is checked. Then click on the Privacy tab and make sure the boxes marked Accept cookies from sites and Accept third-party cookies are both checked.
  • Internet Explorer – Select the Tools menu and choose Internet Options. Click on Security and make sure the security level zone is set to Medium-High. Then click on Privacy and set the cookies level to Medium. 

Configuring Payment Providers

Once you have created a CBPro account, you can configure one or more payment providers.

Payment Providers, such as Stripe and PayPal Adaptive, provide customers with ways to pay for your products. To use a payment provider, you create an account with the payment provider, then connect that account to your CLICKBANK account. Customers can then make payments to you through one of these providers using our order form. We automatically manage our fees, affiliate commissions, coupons, shipping & handling, and recurring payments.

You must configure at least one payment provider before you can sell products through CBPro. You can use multiple payment providers to give your customers additional options, which can improve conversion rates, but it is not required.

You can use the same Stripe or PayPal Adaptive account for multiple CLICKBANK accounts. The procedure for connecting each CLICKBANK account to a Stripe or PayPal Adaptive account is the same, and is described below. The Stripe account only displays one of the connected CLICKBANK accounts. If you disconnect a Stripe or PayPal Adaptive account from one CLICKBANK account, any other connected CLICKBANK accounts remain connected.

You must manage refunds and chargebacks with each payment provider. If a sale is charged back, the payment provider notifies us, and we refund your fee. If a sale is refunded, you must notify us to receive a refund.

Once you have configured a payment provider, you can use it to accept payments, including recurring payments, and handle refunds and chargebacks.

If you disconnect a payment provider from CLICKBANK, we cannot take any action that involves that payment provider for your account. This includes accepting new payments, processing recurring payments, and refunding fees to you in the case of chargebacks or refunds.

Configuring PayPal Adaptive

You can configure PayPal Adaptive as a payment provider for your account. Your customers then have the option of paying you using PayPal.

To configure PayPal Adaptive as a payment provider, you must create and configure your PayPal account, create an application to allow PayPal Adaptive to communicate with CLICKBANK, and add PayPal Adaptive in your CLICKBANK account.

The following subjects are covered in this section:

Configuring Your PayPal Account

You must configure a PayPal account to include API credentials.

  1. Go to PayPal and either log in or sign up.
  2. In the Profile dropdown, click Profile and settings.
  3. Click My selling tools.
  4. Find the API Access row and click Update.
  5. The API Access page is displayed.
  6. Find the NVP/SOAP Integration section and click Request API Credentials.
  7. The Request API Credentials - PayPal page is displayed.
  8. Select Request API Signature.
  9. If you have previously requested an API Certificate, you must contact PayPal to switch to an API Signature.
  10. Review the terms and conditions, then click Agree and Submit.
  11. The View or Remove API Signature page is displayed.
  12. (Optional) Record your API Username, API Password, and Signature.
  13. If you do not record these values, you can view them on the API Access page by clicking View API Signature.
  14. Click Done.

Creating an Application in PayPal

Once you have created and configured a PayPal account, you can configure an application to connect your PayPal and CLICKBANK accounts.

  1. Log in to PayPal Developer.
  2. Click Dashboard.
  3. Click My Apps & Credentials if it is not selected by default.
  4. Click Manage NVP/SOAP API apps.
    The My Applications page is displayed.
  5. Click New App.
    The app detail fields are displayed.
  6. Enter a title for your app.
  7. In the platform field, select Web.
  8. Enter a description for your app.
  9. In the Services used by app section, click Adaptive Payments.
    The Adaptive Payments section is displayed.
  10. Click Basic Payments, then click the following options:
    • Checkout, Send Money
    • Get Payment Details
    • Refunds or Chargebacks
  11. If you plan to sell recurring products, click Preapprovals, then select Subscription Payments.
    NOTE – By default, Paypal limits recurring billing products to no more than $2000 total and no more than one year. If you want to sell a recurring product that exceeds either of these limits, you must ask PayPal for an increase. CLICKBANK does not have access to information about your payment limits.
  12. Complete any other required fields.
  13. Click Submit for Approval.
  14. Your app is submitted for approval. PayPal takes up to two weeks to review your app. When it is approved, the approved app is displayed on the My Applications page.

Adding PayPal Adaptive to Your CLICKBANK Account

Once you have your PayPal account and Application information, you can configure PayPal Adaptive as a payment provider.

  1. Log in to your CLICKBANK account.
  2. Click the Settings tab.
  3. Click My Site.
  4. Locate the Payment Providers section and click Edit.
  5. Locate the PayPal section and click Add.
  6. Enter the PayPal account information. You can find this information by logging in to your PayPal Adaptive account:
    • PayPal API Email – The email address you use to receive payments through PayPal Adaptive.
    • PayPal API Username – Your username for the PayPal API. You can view this information on PayPal's API Access page by clicking View API Signature.
    • PayPal API Password – Your password for the PayPal API. You can view this information on PayPal's API Access page by clicking View API Signature.
    • PayPal API Signature – Your PayPal Signature. You can view this information on PayPal's API Access page by clicking View API Signature.
    • PayPal Application ID –The Application ID for the PayPal Application you created. You can view this information on PayPal's My Applications page.
  7. Click Save.

Configuring Stripe

You can configure Stripe as a payment provider for your account. Your customers then have the option of paying you with a credit card through Stripe.

Creating a Stripe Account

You must have an active Stripe Account before you can connect Stripe to your CLICKBANK account. If you already have an active Stripe account, skip this procedure.

To create a Stripe account, go to Stripe and click Create Account, then supply the information requested by Stripe.

Adding Stripe to Your CLICKBANK Account

Once you have created a Stripe account, you can connect it to your CLICKBANK account.

  1. Log in to your CLICKBANK account.
  2. Click the Settings tab.
  3. Click My Site.
  4. Find the Payment Providers section and click Edit.
  5. Find the Stripe section and click Add.
    The Stripe page is displayed.
  6. Click Sign in with Stripe to connect.
    The Stripe Login page is displayed.
  7. Enter your Stripe username and password, then click Sign in to your account.
  8. Click Connect my Stripe account.
    The CLICKBANK login page is displayed.
  9. Log in to your CLICKBANK account again.
    The Payment Providers page is displayed. If the connection was successful, Stripe is displayed as an authorized payment provider.

Creating a Product

Once you have created an account and configured one or more payment providers, you can create a product.

Here are the steps for creating your first product: 

Prerequisites

Before you begin creating a product listing, you should create the product itself; acquire all necessary legal documentation, including copyrights; and perform your own quality assurance.

See the Promotional Guidelines and Product Guidelines articles, and the CLICKBANK Client Contract, for more information about these requirements.

Create a Pitch Page and Thank You Page

To sell a product through CLICKBANK, you will need your own website, including web hosting and a registered domain name. You cannot use a web page hosted on free sites, and we do not provide hosting for web pages or assistance with design or coding of websites. See our Partners page for a list of third parties that can help you with this process.

You must create two pages on your website that are used to sell your product: pages that we call a Pitch Page and a Thank You Page.

The Pitch Page

The Pitch Page is used to describe your product to potential customers and convince them to buy. It is sometimes referred to as a "sales page." When customers are ready to buy they click on a payment link on your Pitch Page that links them to the order form, where customers can place their order. In addition to the payment link (see Make a Payment Link for specific instructions), your Pitch Page must include the following information:

  • A detailed description of the product.
  • The cost of the product.
  • For recurring billing products, be sure to clearly state all the details of the rebill schedule, including the number of times a customer is billed, and how frequently they will be billed. For example, you should say, "Your initial charge will be $19.95. You will then be charged $9.95 per month for the next 11 months."
  • The file format of your product, as well as any particular software or operating system required to use it (e.g., Microsoft Word, Adobe Acrobat, etc.).
  • If your product is only useful to customers in a particular geographic region or country, be sure to say so.
  • How the product will be delivered (e.g., direct download, via email, etc.).
  • How long delivery will take (e.g., immediate, 5 minutes, etc.).
  • For recurring billing products, explain how the product will be delivered, and how often. For example, if you sold a monthly newsletter, you could say that it will be delivered by email on the 1st of each month.
  • Customers must be able to reach you if they have a question about your product prior to purchase. Please include an email address, a link to your email address, or a contact us link on your Pitch Page.
  • If your Pitch Page contains a video that is over 15 minutes long, you will need to provide a script for your video. This script will help our Business Services team review your submission with a quicker turnaround time. It is best to submit that script prior to video creation in case edits to your video must be made. You can submit your script by sending an email to compliance@clickbank.com. For more information on the requirements, see the Promotional Guidelines

All statements made on the Pitch Page are subject to CLICKBANK 's Client Contract and Product Requirements, as well as all applicable federal and state laws, including, but not limited to, U.S. Federal Trade Commission regulations, policies, and guidelines governing advertising, disclosure, and consumer protection. These rules can be found at www.ftc.gov. Also, please be sure to read our blog post on important guidelines for CLICKBANK vendors before submitting your product for approval.

The Thank You Page

The Thank You Page is the page customers will see after they purchase your product. Customers will only see this page if their purchase has been approved and the payment processed. In addition to thanking the customer for their purchase, your Thank You Page must include the following information:

  • Customers must be able to reach you if they have a question about your product need technical assistance after the purchase. Please include an email address, a link to your email address, or a contact us link on your Thank You Page.
  • Clear instructions on how to download or access the product, or information on how and when it will be delivered to them. You must deliver the product yourself, as CBPro does not include a product delivery option.

Make a Payment Link

When a customer is on your Pitch Page and ready to buy your product, you need to provide them with a payment link that sends them to the order form, where they can enter their payment information and complete the transaction. Once the payment is approved, the customer is taken to the Thank You page. Customers are then prompted to click a final link that takes them from this confirmation page to your Thank You Page, where you provide them with the information detailed above. You'll need to manually create the payment link to send customers to the order form, and then insert this payment link in HTML code on your Pitch Page. Put the HTML code for your payment link in the following format:

http://ITEM.VENDOR.pay.clickbank.net

Here is a sample of what the HTML code would look like:

<a href="http://ITEM.VENDOR.pay.clickbank.net" target="cb">CLICK HERE TO PURCHASE</a>

You must customize this HTML code to link to the order form for your specific product:

  • Replace ITEM with the item number of the product for sale. As you set up products to sell in your account, each product will be assigned a unique number: 1, 2, 3, etc. If you are setting up your first product, the item number is 1.
  • Replace VENDOR with your CLICKBANK account nickname.
  • If you want, you can replace CLICK HERE TO PURCHASE with any text you prefer, or if you are familiar with HTML you can insert code to make the payment link an image.

See Creating a Payment Link for more information.

Test Your Payment Link

Before submitting your product for approval, you must first place a test order for your product as if you were a customer. That way, you can make sure all of your links are working before potential customers try to buy. Testing your payment link also helps ensure your product is approved the first time you request approval.

To make a test purchase, you’ll need to use test credit card details that we provide for you. You will not be able to place test orders using a real credit card number for products that have not been submitted or approved.

To make a test purchase:

  1. Log in to your CLICKBANK account.
  2. Click the Settings tab.
  3. Click My Site.
  4. In the Testing Your Products box, click Generate New Card Number.
  5. This creates a credit card number, expiration date, and validation code you can use to place test orders. This card information will be valid for 24 hours, after which time it will expire and will no longer be usable for test orders.
  6. Take note of the credit card information.
  7. Go to the Pitch Page for the product you want to test, and click through the payment link, which should take you to the order form.
  8. Enter information into each field of the order form. You can use any address information you want, but enter the test credit card details you created.
  9. Verify the information on the order confirmation page. Click through to download your product, which should take you to the correct Thank You Page URL for the product you are testing.

If you receive errors during a test purchase, here are some things to check:

  • Is your payment link set up correctly?
  • Is your CLICKBANK nickname spelled correctly?
  • Did you enter the test credit card information correctly?
  • Do you have the correct item number listed in the payment link?
  • Have you saved your Thank You Page URL in the My Products section of your account?

Complete My Site Information

Designate a HopLink Target URL

One of the biggest benefits of being a CBPro vendor is having access to our huge affiliate network. Affiliates advertise our vendors' products by enticing visitors to click on their affiliate link (also known as a HopLink) and "hop" over to your Pitch Page to make a purchase. The first step to taking advantage of our affiliate network is specifying the URL where affiliates should send potential customers, which we call the HopLink Target URL. Typically, the HopLink Target URL is the same URL as your Pitch Page, although this is not always the case. To designate a HopLink Target URL, follow the steps below:

  1. Log in to your CLICKBANK account.
  2. Click the Settings tab.
  3. Click My Site.
  4. Click Edit to the right of the Marketplace Information section.
  5. Enter your HopLink Target URL in the top field.

Creating a Shipping Profile

If you are creating a physical product, you must create a shipping profile to indicate where you are willing to ship the product.

A shipping profile specifies the countries to which you are willing to ship your product, and what the shipping costs are for each country. You can use existing regions or create custom regions to include only the correct countries in your shipping profile.

By default, the customer pays the shipping charge per item, so increasing the quantity purchased increases the shipping charge. Alternatively, you can configure a shipping profile to use a flat rate, so customers pay the specified amount for shipping the product, regardless of the quantity purchased.

If an order includes multiple physical products, the shipping profile for each product is applied separately. For example, if you include two physical products in an upsell flow, you can use flat rate shipping for one product and normal shipping for the other.

  1. Log in to your CLICKBANK account.
  2. Click the Settings tab.
  3. Click My Products.
  4. Click Shipping Profiles.
  5. If you want to create one or more custom regions:
    1. Click Shipping Regions.
    2. Click Add Region.
    3. Select one or more countries to include in the region.
    4. Click Save Changes.
    5. Repeat steps 1-4 for each region.
    6. Click Shipping Profiles.
  6. In the Add New section, click Shipping Profile.
  7. Enter a profile name (North America, for example).
  8. (Optional) If you want to charge a flat rate for shipping a product, regardless of quantity, check the Apply flat rate shipping per line item
  9. Choose a profile currency. The currency you use for your shipping charge must match the currency you use when selling the product.
  10. Configure one or more shipping regions:
    1. Select a region from the list of pre-defined and custom regions.
    2. Add a shipping price for the region.
    3. To add another region to the profile, click Add and repeat steps A-B. Repeat until you have included every country to which you are willing to ship your product. If a country is not included in your shipping profile, customers in that country cannot purchase the product.
  11. Click Save Changes.

You can now create a physical product and use your new shipping profile.

Complete My Products Information

To enter important information about your product, such as the location of your Thank You page and your suggested retail price, you can create a new product entry.

NOTE – If you are creating a physical product, you must first create a shipping profile to indicate the countries to which you can ship the product. See the Creating a Shipping Profile section for more information.

The fields displayed for the new product vary based on the type of product you want to create:

One-Time Digital Products

  1. Log in to your CLICKBANK account.
  2. Click the Settings tab.
  3. Click My Products.
  4. Click Add New Product.
  5. In the Product Type field, select One-Time Digital Product.
  6. Enter the Product Details:
    • Product Category – The category of the product.
    • Item Number –Each product in your account must have a unique item number. This value can include letters, numbers, and dashes.
    • Product Title –The product title that should be displayed on the order form. This field is limited to 70 characters.
    • Language – The language in which the product is offered.
    • Image (Optional) – The image displayed on the order form for the product. You can select any approved image that you have uploaded.
    • Pitch Page URL –The URL where you will offer the recurring billing product to your customers. This might be the same as the HopLink Target URL on the My Site page.
    • Mobile Pitch Page URL (Optional) – The URL where you will offer the product to customers on mobile devices.
    • Max Purchase Quantity – The maximum quantity available for a single purchase.
  7. Enter the Product Pricing and Commission information: 
    • Product Currency – The currency with which customers can purchase the product. For CBPro products, you must select US Dollars.
    • Product Price –The price the customer pays for a one-time product. This price must be at least $3. If you are using a currency other than US Dollars, the price must be worth at least $3 according to the current exchange rate.
    • Commission –The commission percentage an affiliate receives for the sale of a one-time product.
  8. Enter the Product Delivery Details: 
    • Thank You Page URL –The URL where the customer is taken after purchase, which provides instructions on how to retrieve the product.
    • Mobile Thank You Page URL –The URL where a customer using a mobile device is taken after purchase, which provides instructions on how to retrieve the product.
  9. Click Save Product.
  10. The system assigns a status of Approval Request Required to the product. Go to the Request Product Approval heading for information about requesting approval.

Recurring Digital Products

NOTE – By default, Paypal limits recurring billing products to no more than $2000 total and no more than one year. If you want to sell a recurring product that exceeds either of these limits, and you are using PayPal as a payment provider, you must ask PayPal for an increase. We do not have access to information about your payment limits.

  1. Log in to your CLICKBANK account.
  2. Click the Settings tab.
  3. Click My Products.
  4. Click Add New Product.
  5. In the Product Type field, select Recurring Digital Product.
  6. Enter the Product Details:
    • Product Category – The category of the product.
    • Item Number –Each product in your account must have a unique item number. This value can include letters, numbers, and dashes.
    • Product Title –The product title that should be displayed on the order form. This field is limited to 70 characters.
    • Language – The language in which the product is offered.
    • Image (Optional) – The image displayed on the order form for the product. You can select any approved image that you have uploaded.
    • Description – A description of the product that is displayed on the order form. This field is limited to 255 characters.
    • Pitch Page URL –The URL where you will offer the recurring billing product to your customers. This might be the same as the HopLink Target URL on the My Site page.
    • Mobile Pitch Page URL (Optional) – The URL where you will offer the product to customers on mobile devices.
    • Max Purchase Quantity – The maximum quantity available for a single purchase.
  7. Enter the Product Pricing and Commission information: 
    • Product Currency – The currency with which customers can purchase the product. For CBPro products, you must select US Dollars.
    • Initial Price –The price the customer pays for the initial purchase of a recurring billing product. The initial price must be either $0 or at least $1.00. If you are using a currency other than US Dollars, the price must be worth either $0 or at least $1 according to the current exchange rate.
    • Initial Commission – The commission percentage an affiliate receives for the initial sale of a recurring product. You can allow commission tiers to override the value specified here.
    • Use Initial Product title and description – This checkbox specifies that the product title and product details for the initial product should be used for each rebill as well. You can deselect this checkbox to provide a separate title and description for the rebill portion of a recurring product.
    • Recurring Product Title –This title is used for the rebills of a recurring product in communications with customers.
    • Recurring Product Description –This description is used for the rebills of a recurring product in communications with customers.
    • Recurring Product Price –The price the customer pays for each subsequent payment for the duration of a recurring product. The minimum rebill price is $4.95. If you are using a currency other than US Dollars, the price must be worth at least $4.95 according to the current exchange rate.
    • Recurring Commission –The commission percentage an affiliate receives for each rebill of a recurring product. You can allow commission tiers to override the value specified here.
    • Rebill Frequency – How often the customer is rebilled for a recurring product (weekly, biweekly, monthly, or quarterly).
    • Pre-rebill Email Notification –The number of days prior to a recurring billing the customer will receive a pre-rebill notification email.
    • Subscription Duration –The number of times a customer is billed, including the initial payment and all rebills, for a recurring product.
    • Trial Period –The number of days before the second bill will occur for a recurring product. If a trial period is selected, the initial payment period equals the number of days selected as the trial period. The frequency selected will apply to the rest of the subscription. For example, a subscription offering a fourteen-day trial period with a duration of 65 monthly payments will have one two week trial period and 64 monthly rebills. The trial period timeframe cannot exceed 31 days.
  8. Enter the Product Delivery Details: 
    • Thank You Page URL –The URL where the customer is taken after purchase, which provides instructions on how to retrieve the product.
    • Mobile Thank You Page URL –The URL where a customer using a mobile device is taken after purchase, which provides instructions on how to retrieve the product.
  9. Click Save Product.
  10. The system assigns a status of Approval Request Required to the product. Go to the Request Product Approval heading for information about requesting approval.

One-Time Physical Products

  1. Log in to your CLICKBANK account.
  2. Click the Settings tab.
  3. Click My Products.
  4. Click Add New Product.
  5. In the Product Type field, select One-Time Physical Product.
  6. Enter the Product Details:
    • Item Number –Each product in your account must have a unique item number. This value can include letters, numbers, and dashes.
    • Product Title –The product title that should be displayed on the order form. This field is limited to 70 characters.
    • Language – The language in which the product is offered.
    • Image (Optional) – The image displayed on the order form for the product. You can select any approved image that you have uploaded.
    • Pitch Page URL –The URL where you will offer the recurring billing product to your customers. This might be the same as the HopLink Target URL on the My Site page.
    • Mobile Pitch Page URL (Optional) – The URL where you will offer the product to customers on mobile devices.
    • Max Purchase Quantity – The maximum quantity available for a single purchase.
  7. Enter the Product Pricing and Commission information: 
    • Product Currency – The currency with which customers can purchase the product. For CBPro products, you must select US Dollars.
    • Product Price –The price the customer pays for a one-time product. This price must be either $0 or at least $3. If you are using a currency other than US Dollars, the price must be worth either $0 or at least $3 according to the current exchange rate.
    • Commission –The commission percentage an affiliate receives for the sale of a one-time product.
  8. Enter the Product Delivery Details: 
    • Thank You Page URL –The URL where the customer is taken after purchase, which provides instructions on how to retrieve the product.
    • Mobile Thank You Page URL –The URL where a customer using a mobile device is taken after purchase, which provides instructions on how to retrieve the product.
    • Shipping Profile – The shipping profile to use with a physical product. The currency used in the shipping profile must match the product currency.
    • Delivery Method – The method by which a physical product is delivered.
    • Delivery Speed – The estimated time it will take for a physical product to be delivered.
  9. Click Save Product.
  10. The system assigns a status of Approval Request Required to the product. Go to the Request Product Approval heading for information about requesting approval.

Recurring Physical Products

NOTE – By default, Paypal limits recurring billing products to no more than $2000 total and no more than one year. If you want to sell a recurring product that exceeds either of these limits, and you are using PayPal as a payment provider, you must ask PayPal for an increase. We do not have access to information about your payment limits.

  1. Log in to your CLICKBANK account.
  2. Click the Settings tab.
  3. Click My Products.
  4. Click Add New Product.
  5. In the Product Type field, select Recurring Physical Product.
  6. Enter the Product Details:
    • Item Number –Each product in your account must have a unique item number. This value can include letters, numbers, and dashes.
    • Product Title –The product title that should be displayed on the order form. This field is limited to 70 characters.
    • Language – The language in which the product is offered.
    • Image (Optional) – The image displayed on the order form for the product. You can select any approved image that you have uploaded.
    • Description – A description of the product that is displayed on the order form. This field is limited to 255 characters.
    • Pitch Page URL –The URL where you will offer the recurring billing product to your customers. This might be the same as the HopLink Target URL on the My Site page.
    • Mobile Pitch Page URL (Optional) – The URL where you will offer the product to customers on mobile devices.
    • Max Purchase Quantity – The maximum quantity available for a single purchase.
  7. Enter the Product Pricing and Commission information: 
    • Product Currency – The currency with which customers can purchase the product. For CBPro products, you must select US Dollars.
    • Initial Price –The price the customer pays for the initial purchase of a recurring billing product. The initial price must be either $0 or at least $1.00. If you are using a currency other than US Dollars, the price must be worth either $0 or at least $1 according to the current exchange rate.
    • Initial Commission – The commission percentage an affiliate receives for the initial sale of a recurring product. You can allow commission tiers to override the value specified here.
    • Use Initial Product title and description – This checkbox specifies that the product title and product details for the initial product should be used for each rebill as well. You can deselect this checkbox to provide a separate title and description for the rebill portion of a recurring product.
    • Recurring Product Title –This title is used for the rebills of a recurring product in communications with customers.
    • Recurring Product Description –This description is used for the rebills of a recurring product in communications with customers.
    • Recurring Product Price –The price the customer pays for each subsequent payment for the duration of a recurring product. The minimum rebill price is $4.95. If you are using a currency other than US Dollars, the price must be worth at least $4.95 according to the current exchange rate.
    • Recurring Commission –The commission percentage an affiliate receives for each rebill of a recurring product. You can allow commission tiers to override the value specified here.
    • Rebill Frequency – How often the customer is rebilled for a recurring product (weekly, biweekly, monthly, or quarterly).
    • Pre-rebill Email Notification –The number of days prior to a recurring billing the customer will receive a pre-rebill notification email.
    • Subscription Duration –The number of times a customer is billed, including the initial payment and all rebills, for a recurring product.
    • Trial Period –The number of days before the second bill will occur for a recurring product. If a trial period is selected, the initial payment period equals the number of days selected as the trial period. The frequency selected will apply to the rest of the subscription. For example, a subscription offering a fourteen-day trial period with a duration of 65 monthly payments will have one two week trial period and 64 monthly rebills. The trial period timeframe cannot exceed 31 days.
  8. Enter the Product Delivery Details: 
    • Thank You Page URL –The URL where the customer is taken after purchase, which provides instructions on how to retrieve the product.
    • Mobile Thank You Page URL –The URL where a customer using a mobile device is taken after purchase, which provides instructions on how to retrieve the product.
    • Shipping Profile – The shipping profile to use with a physical product. The currency used in the shipping profile must match the product currency.
    • Delivery Method – The method by which a physical product is delivered.
    • Delivery Speed – The estimated time it will take for a physical product to be delivered.
  9. Click Save Product.
  10. The system assigns a status of Approval Request Required to the product. Go to the Request Product Approval heading for information about requesting approval. 

Digital Product With One-Time Physical Component

  1. Log in to your CLICKBANK account.
  2. Click the Settings tab.
  3. Click My Products.
  4. Click Add New Product.
  5. In the Product Type field, select Digital Product With One-Time Physical Component.
  6. Enter the Product Details:
    • Product Category – The category of the product.
    • Item Number –Each product in your account must have a unique item number. This value can include letters, numbers, and dashes.
    • Product Title –The product title that should be displayed on the order form. This field is limited to 70 characters.
    • Language – The language in which the product is offered.
    • Image (Optional) – The image displayed on the order form for the product. You can select any approved image that you have uploaded.
    • Pitch Page URL –The URL where you will offer the recurring billing product to your customers. This might be the same as the HopLink Target URL on the My Site page.
    • Mobile Pitch Page URL (Optional) – The URL where you will offer the product to customers on mobile devices.
    • Max Purchase Quantity – The maximum quantity available for a single purchase.
  7. Enter the Product Pricing and Commission information: 
    • Product Currency – The currency with which customers can purchase the product. For CBPro products, you must select US Dollars.
    • Product Price –The price the customer pays for a one-time product. This price must be either $0 or at least $3. If you are using a currency other than US Dollars, the price must be worth either $0 or at least $3 according to the current exchange rate.
    • Commission –The commission percentage an affiliate receives for the sale of a one-time product.
  8. Enter the Product Delivery Details: 
    • Thank You Page URL –The URL where the customer is taken after purchase, which provides instructions on how to retrieve the product.
    • Mobile Thank You Page URL –The URL where a customer using a mobile device is taken after purchase, which provides instructions on how to retrieve the product.
    • Shipping Profile – The shipping profile to use with a physical product. The currency used in the shipping profile must match the product currency.
    • Delivery Method – The method by which a physical product is delivered.
    • Delivery Speed – The estimated time it will take for a physical product to be delivered.
  9. Click Save Product.
  10. The system assigns a status of Approval Request Required to the product. Go to the Request Product Approval heading for information about requesting approval.

Physical Product With Recurring Digital Component

NOTE – By default, Paypal limits recurring billing products to no more than $2000 total and no more than one year. If you want to sell a recurring product that exceeds either of these limits, and you are using PayPal as a payment provider, you must ask PayPal for an increase. We do not have access to information about your payment limits.

  1. Log in to your CLICKBANK account.
  2. Click the Settings tab.
  3. Click My Products.
  4. Click Add New Product.
  5. In the Product Type field, select Physical Product With Recurring Digital Component.
  6. Enter the Product Details:
    • Product Category – The category of the product.
    • Item Number –Each product in your account must have a unique item number. This value can include letters, numbers, and dashes.
    • Product Title –The product title that should be displayed on the order form. This field is limited to 70 characters.
    • Language – The language in which the product is offered.
    • Image (Optional) – The image displayed on the order form for the product. You can select any approved image that you have uploaded.
    • Description – A description of the product that is displayed on the order form. This field is limited to 255 characters.
    • Pitch Page URL –The URL where you will offer the recurring billing product to your customers. This might be the same as the HopLink Target URL on the My Site page.
    • Mobile Pitch Page URL (Optional) – The URL where you will offer the product to customers on mobile devices.
    • Max Purchase Quantity – The maximum quantity available for a single purchase.
  7. Enter the Product Pricing and Commission information: 
    • Product Currency – The currency with which customers can purchase the product. For CBPro products, you must select US Dollars.
    • Initial Price –The price the customer pays for the initial purchase of a recurring billing product. The initial price must be either $0 or at least $1.00. If you are using a currency other than US Dollars, the price must be worth either $0 or at least $1 according to the current exchange rate.
    • Initial Commission – The commission percentage an affiliate receives for the initial sale of a recurring product. You can allow commission tiers to override the value specified here.
    • Recurring Product Price –The price the customer pays for each subsequent payment for the duration of a recurring product. The minimum rebill price is $4.95. If you are using a currency other than US Dollars, the price must be worth at least $4.95 according to the current exchange rate.
    • Recurring Commission –The commission percentage an affiliate receives for each rebill of a recurring product. You can allow commission tiers to override the value specified here.
    • Rebill Frequency – How often the customer is rebilled for a recurring product (weekly, biweekly, monthly, or quarterly).
    • Pre-rebill Email Notification –The number of days prior to a recurring billing the customer will receive a pre-rebill notification email.
    • Subscription Duration –The number of times a customer is billed, including the initial payment and all rebills, for a recurring product.
    • Trial Period –The number of days before the second bill will occur for a recurring product. If a trial period is selected, the initial payment period equals the number of days selected as the trial period. The frequency selected will apply to the rest of the subscription. For example, a subscription offering a fourteen-day trial period with a duration of 65 monthly payments will have one two week trial period and 64 monthly rebills. The trial period timeframe cannot exceed 31 days.
  8. Enter the Product Delivery Details: 
    • Thank You Page URL –The URL where the customer is taken after purchase, which provides instructions on how to retrieve the product.
    • Mobile Thank You Page URL –The URL where a customer using a mobile device is taken after purchase, which provides instructions on how to retrieve the product.
    • Shipping Profile – The shipping profile to use with a physical product. The currency used in the shipping profile must match the product currency.
    • Delivery Method – The method by which a physical product is delivered.
    • Delivery Speed – The estimated time it will take for a physical product to be delivered.
  9. Click Save Product.
  10. The system assigns a status of Approval Request Required to the product. Go to the Request Product Approval heading for information about requesting approval.

Request Product Approval

Before you can start selling your product with CLICKBANK, it needs to be approved by our Business Services department. Once you've completed the steps above, you can submit a product approval request by following the steps below:

  1. Log in to your CLICKBANK account.
  2. Click the Settings tab.
  3. Click My Products.
  4. Locate the product to be approved.
  5. Request product approval by clicking the Submit Product Approval Request icon in the Actions column of the product listing.
  6. Fill out the Request Product Approval form.
    The contents of this form vary based on the product type.
  7. Verify the information. If the information is accurate, check the checkbox indicating that the listed information is accurate.
  8. Click Submit Product Approval Request at the bottom of the form.
    The system will assign a status of Approval Requested.
  9. A CLICKBANK Business Services representative will review your site and product information to determine if it will be approved or disapproved.
    • If approved, the system will update the product status to Approved. You can then begin to sell the product to customers.
    • If disapproved, the system will update the product status to Disapproved. You can modify the product to resolve any issues and resubmit it.

You will typically receive the results of your request within three to five business days via email.

Pay One-Time $49.95 Activation Charge

Once you receive the approval email for your first product, you will need to pay your one-time $49.95 activation charge. You'll receive instructions from Business Services on how to log in and pay the activation charge. You can pay by credit/debit card, PayPal, or money order.

NOTE – If you already have one or more CLICKBANK accounts with active products, you can pay a discounted activation charge of $29.95 for additional accounts. To receive the discounted activation fee for your additional vendor accounts, include a note in the "Comments" section of the first product approval request you submit from the new account, stating that you would like the discounted activation fee for your new account and including the nickname of your first account or the receipt number of the initial activation charge payment.

Once your payment has gone through successfully, your site status on the My Site page will change to Activated, and you can begin selling your approved products. Please note that you cannot pay the activation charge until your product has been approved and you have received notification from Business Services.

Updating Your Account Information

Once you have created your account, you can update your account information or add additional contact information using the My Account page.

To access the My Account page, click the Settings tab, then click My Account.

To enter or edit your information, click Edit in the upper right hand corner of each box, enter the new information, and click Save Changes.

For security reasons, certain changes you make in your account require an email confirmation and prevent you from making other changes within a seven-day period. Specifically, if you change your account email, payee name, or street address a confirmation email will be sent to the Account Email address listed in your account. You must locate the email and click on the included confirmation link to confirm the changes you made.

These emails will be sent from noreply@clickbank.com, and contain a link you must click to verify the changes. If you have attempted to make a change and have not received the confirmation email, verify that your spam controls are not preventing the message from being received.

Your account information is organized into the following categories:

Account Information

Your account information includes your payee name, your address, and your tax ID. More information about providing a taxpayer ID number is available in our Accounting Policy.

The account information section includes the following information:

  • Address – This is your physical address, or the physical address of your business.
    Changing this field requires an email confirmation.
  • Account Password – You can use the Change Password link here to reset your account password.

Contact Information

The contact information section includes several pieces of identifying information:

  • Name – The name you provide is used only for correspondence with CLICKBANK employees.
  • Account Email – Used only for correspondence between you and CLICKBANK unless you do not enter any additional email addresses, in which case it is used as the default email address for all correspondence.
    Changing this field requires an email confirmation.
  • Account Phone – This phone number is only used for correspondence between you and CLICKBANK (it is not provided to customers).
  • Time Zone – Time zone is used to determine business days for customer service purposes.
  • Customer Service Email – This field is not used in CBPro.
  • Customer Service Phone – This field is not used in CBPro.
  • Customer Service Website – This field is not used in CBPro.
  • Transactional Email – We will send sale, refund/chargeback, and cancelation notifications to this email address.
  • Promotional Email – We occasionally send targeted promotional emails based on specific account information. These emails come from CLICKBANK only, not any third parties. If you would like to receive these types of emails, enter an email address. If you don't want account specific offers, leave this field blank.
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